Showing posts with label Business Plan. Show all posts
Showing posts with label Business Plan. Show all posts

Tuesday, April 12, 2011

Business Plan-Dilemma Report-Today and Tomorrow (TnT)-Free Essay

1. INTRODUCTION:
TnT Company currently is one major plastic manufactures in the plastic industry. The success that the firm has today is so much thanks to great contribution of all employees. However, there is an issue that has arisen among the company. There is an 57 years old employee who works in the Marketing Department now not be able to perform his tasks as well as before. However, firing or continue hiring this employee both have major impacts on TnT due to some ethical and economic issue. Therefore, managers in TnT have to be very carefully examine and analyze the situation in order to point out the best solution for both company and the old worker.
2. ETHICAL ISSUE:
In this case, the firm knows that firing this employee will affect badly to his annual income and furthermore to his family. Besides that, this old employee has been working for the firm 19 years, it is not a short time, and definitely he contributed not a small part in the company. The “fairness or justice approach” implies that everybody should be treated equally base on the ethical action. Thus the firm seems to be unfair with this employee because of age discrimination and furthermore unfair with the one who has lots of contribute to the company success. Firing him also makes the firm against the “right approach” which strongly respect one own human’s rights. This employee has his right to work like every other people as he is willing to work until 62 years old. If the company does not treat its employees well, of course, those employees will not take the firm’s business serious. It will raise a question among the employees as if they would be treated the same way with this man. Consequently, it results to the lower productivity and loyalty of the firm’s employees. The company will not just has bad view from its employees but also bad perspective from customers and society as a whole; that what “Common good approach” talks about. “This approach calls attention to the common conditions that are important to the welfare of everyone”. Therefore the company should not ignore this important field because it could affect the firm strongly in term of productivity, reputation and sale volume.
On the contrary, another thing that the firm is considering is still employing this old employee. It could also influents many other aspects. As mention above, the “fairness or justice approach” concern about the equality between people, however, it also indicates that people should be treated fairly and proportionately if unequally base on ethical action. In this case, other labors in the company may not be treated equally; this old worker now cannot fulfill his job but he still earns money from the firm. However, it could be argue that there are more positive ethical perspectives when keep this old worker with the company. According to the “utilitarian approach”, it identifies the harms and benefits in term of the satisfaction of personal preferences or in purely economic term. It means the company does not put much concern about the economic term, how much to employ this inability working employee and how much money will regard. It focuses on moral and ethical issue which tries doing the least harm to anyone who are affected. Employ him does not harm to any people excluding some employees who feel unfair with this one, additionally, it bring more benefits for the company. The firm will have good reputation because it respects the old one and appreciates the well-contributed working life one. As a result, the firm’s productivity and sale volume could increase. It also fit to the “Virtue approach” which says “the ethical action is the one that embodies the habits and values of humans at their best”. By doing this, the firm will be seen as a moral and ethical organization which tolerate, honesty, fairly, fidelity and generosity.
3. RELEVANT STAKEHOLDER:
3.1. INTERNAL STAKEHOLDERS:
3.1.1. The older employee
The older people always contribute an important voice in society, especially in Vietnam. For the older worker in this case, his advice or idea is valuable and have great esteem from other people in company, therefore, a clever solution of this issue may change not only in that worker’s thought but also in other employees in TnT’s company. If TnT’s managers cannot give any acceptable decision, they will break the solidarity between employers and employees. It seems to make people feel no more truth in company and like the bad forecast for TnT future.
3.1.2Workers
Whatever solution will be chosen, the young employees will think it seem to be the result in their future if they still work for TnT. Therefore, when young workers look at the way TnT’s managers solving the problems with older employees, they may change their views about TnT company. If workers feel satisfy with the managers decision, the output of productivity may be improved and the company will also get more benefits. The increasing of belief and’ loyalty of employees will lead to the increase in quality of products. However, if the company managers do not do well in this issue, they will get the protest from other workers. It may cause to the reducing in productivity, company’s reputation or even occurring a strike of employees, then TnT will get into many problems including inside and outside of company. For example, while people are in strike, TnT’s production will come to a standstill which directly affect on company’s income, the government legal department will also find out the cause of issue and they can punish or close the business.
3.1.3 Manager departments
Marketing, production and financial managers are also impact to TnT’s decision. The ideas or advises of these department are very important to deciding the best solution for TnT’s problem. For example, Production department are able to know clearly about TnT’s employees, their ability and can suggest that TnT can keep this worker or should not basing on his profile and his working performance. Besides that, financial manager can show that which decision is able to perform depending on company’s financial situation. In addition, marketing department can find out the best solution by their micro and macro environment researching.
3.2. EXTERNAL STAKEHOLDERS
3.2.1. Competitors and customers:
Firing or keeping the older worker also influence on TnT’s competitors and customers. If TnT cannot make the older worker satisfy with company solution, competitors may take unfair advantages of this situation and embroiling TnT’s experienced workers to their companies. A remarkable example occurring in Vietnam last year is Vedan company and the way they pour toxic waste into Thi Vai River. That action impacts badly in its local’s environment and makes Vietnamese people turned their backs to Vedan. Similarly, in case that TnT makes an unfair treatment with that old worker, then the bad rumor spread out, the support from TnT’s customers will be reduced rapidly. As a consequence, TnT business will get threats very soon.
3.2.2. Public organization
Employees are protected by many organizations, especially Vietnam Labor Unions. Therefore, any actions that affect the right of this older worker may be kept a close watch on company by these organizations, which established to protect the rights of employees. If they unite together to support that old employee to sue TnT or forcing company to keep him until his retirement age, the dilemma will become a serious problem. Since, TnT will be always under these organizations control as well as their pressures.
3.2.3. Social view
To run a success business in long term, the view of social is very important. In Vietnam, where the older people are always respected as the traditional thinking, TnT may be isolated with the social if company cannot show its respects to that older worker in particular and to the old people in general. Similarly, there are no more changes for TnT to develop its brand wealthy and successfully in Vietnam.
4. OPTION ANALYSIS
4.1. OPTION 1: “Carry the employee for one year until his retirement benefits are in full force”.
In case that TnT Company takes this action it can be considered as a safe solution for the old worker because there is no effect on employee’s morale and loyalty. It also refers to the right approach if the solution is undertaken. The company will offer the old worker a chance to continue his job and protect his right to be awarded due to long time he was up and down with the firm. Moreover, many other employees especially the older ones in the company will look at manager’s manner and they highly possible form a positive perspective of the way TnT treats its labours. Therefore, they know that the company respects the old workers and it creates belief for them. Through this action the firm reaches to the virtue approach which encourages its employees perform their tasks better.
However, on other aspect this solution does affect quite much on company budget. First of all, the company will definitely have to hire additional employee to fulfill lacking performance ability of the old one and it charges $40.000 in next quarter. Additionally, many legal advisors concern about the same situation might happen in the future and it costs $50,000 incurs if other workers require for the same treatment. Ethical issue should be concerned by any company but if it is not realistic and effects too much on the company expenses rather than the benefits it can get, the solution might not be a good way to go.
4.2. OPTION 2: “Fire the employee”.
In reality, many companies will prefer this solution because it only costs $27,000 for employee severance payment. Moreover, the company does not have to worry about its labours productivity or negative effect on Marketing Department because it is quite flexible to fire the old worker and hire a new one. Therefore, it guarantees every activity in the company will be processed well and it may bring more profit rather than expenses. At the point of economic perspective view this action brings the best benefit to TnT Company.
Nonetheless, it has high probability of being sued for age discrimination. In other words, if TnT takes this solution the firm would fight against the common goods approach. The reason is this employee is 57 years old; he is vulnerable and too old to be able to find another job. Thus, if he is fired it indicates that TnT Company does not protect the weak people and there is a distinguishable line from old employees to the young ones. Furthermore, the firm would not also concern to the justice approach while firing the old worker. He may feel unfair because he contributed so much to the company growth throughout 19 years and cannot be kicked out easily like that. Therefore, the probability of this case can be happened is very high and it will cost additional $100,000 in total for the lawsuit. Furthermore, the company will get bad reputation of being disrespect for old worker. In terms of both ethical perspective and economic perspective, this solution is the worse one.
4.3. OPTION 3: “Offer the employee early retirement with full benefit of a 20-year employee”.
With this solution, it obviously carries less harmful effect on worker. Thus, there will be no chance of being sued if the company stops the old labour from work together with offering him an early retirement with full benefit of a 20-year employee. This solution shows fairness approach because the old worker will retire with his deserving reward and other employees who have better skills will have chance to take his place. Hence, TnT is still able to keep its employees belief and loyalty and in addition have an effective employee to replace this weak point and the company can remain its productivity and keep growing.
Nonetheless, in other point of view, it might cause dissatisfaction for the old worker and it does not follow the right approach because this labour is willing and wants to work until he is 62 years old. Thus, this action will upset him and somehow make him lose face because everybody in the company will know that he is now unable to catch up with the workload and he no longer being an able employee as in the past. In addition, if other older workers demand equal treatment it will increase cost incur up to $100,000 in total. This kind of situation will highly happen so it charges the company very high price if the solution would have been done and also HR Department will have to deal with blank positions and losses experienced workers.
4.4. OPTION 4: “Offer a training program for older workers”
Following this option, it seems to have the highest moral intensity so consequently, the turnover rate will be reduced moderately. Moreover, with special training program it can increase the old worker’s performance and he will be able to remain and work in the company until his wish age. Through this virtue approach, it does not only conduct satisfaction and more loyalty for employees but also brings benefit to the company thanks to the improvement of the old workers and good reputation. Besides, comparing to other solution it costs only $65,000 at least to train all older workers. It can be viewed that this solution bears of both the most ethical perspective and economic perspective.
However, there is still disadvantage of the solution due to some people may think it is not necessary to train old workers who is weak and only continues working in a few years.
5. EVALUATION AND OPTION SELECTION
After examining all of four options, we realized that every option brings both advantages disadvantages to the company and none of them are perfectly fit into ethical perspective either economic perspective. Therefore, it requires more carefully solutions analyzing in order to choose the best one. After a discussion involved managers in company, TnT decided to choose solution 4 to solve the problem.
5.1. IMPACT ON TNT COMPANY AND ITS STAKEHOLDERS
5.1.1. Internal impact
Following the option 4 means the company have to pay $65,000. It is clearly not a few bucks but huge amount of money but, TnT believes that this money is spent in right place. This employee has a very long working time in the company; his contribution to TnT cannot measure into specific number. Thus, there is no reason for the company to treat him like useless people when his performance is not effective as before. The employee has the right to work because he is still not at retired age and actually, he is willing to continue his career in the company. Hence, stop him from working by anyway is totally unfair for him and the worker might feel like he is discarded. For those reasons, the company drew a solution to offer a special training program for not only him but also other older workers to be trained and improve their working skills.
This action intends to show all the employees in company that they are not hired to work and make profit for the company but the company in return does care about them. The company does not only offer them job opportunity while they are young and have full ability but also encourage them and help them improve when they become weak and old. Besides, it demonstrates that there is no age discrimination that old workers will have to suffer and they will never be considered as a burden for TnT.
Through this method, TnT can increase loyalty from employees therefore, increase productivity thanks to positive thinking of workers and they will try their best to work for the company. Considering to long-term growth, the solution costs $65,000 at the first place but as a result, when productivity of all employees increases the company will definitely grow faster. Besides, due to high morale intensity TnT will not have to face with any legislation issue that may occur.
The solution brings benefit to both employee and the company. It guarantees for better production process, the company is able to keep an experienced worker as well as the old employee is allowed to continue working, contribute to the company with more effective performance as his desire and be able to earn more money for himself.
5.1.2. External impact
Vietnam is a country that has a very strict tradition costumes especially in respecting the older. Therefore, TnT as a company operates its business in Vietnam cannot against this tradition and the country culture. Every activity, which is undertaken by the company, will have impact on other external stakeholders. In this case, social view is considered as the biggest one. If TnT does not know how to treat old employees in right way and regard them like expired products, society may view at the company as a material manufacture. Thus, there will be never a good reputation for the company, customers might boycott its products and eventually the company will fail.
5.2. CONSEQUENCES OF SELECTION
Generally, option 4 is considered as the best solution to solve the problem that TnT Company is facing. Nevertheless, there is no perfect way and this option does bring some limitations. First of all, the company will have to pay extra money for training workers and it takes quite a long time. Meanwhile, demand of the market changes every day as well as new technology. Therefore, it is not easy for old people to cope with new business. The Manager will have to consider carefully about designing training program to be appropriate and accurate for what employees are lacking.
Moreover, many people might feel that it is not necessary to train old workers who can work for only few years. The company is wasting money on them and instead of trying to improve those old workers the company should save money to hire a young and talent one to take their positions.
Another issue is that, it is a risk probability that the program may not work out and the old employees are still unable to work as before. Thus, the company does not only throwing away a lot of money but also fail its employees’ trust.
5.3. IMPROVEMENT OF IMPACTS OF CONSEQUENCES
In order to limit disadvantages of the solution, it is suggested that the manager should take time to identify the accurate lacking skills of the employees and through that he can be able to conduct the most effective program to fulfill their ability. Besides, the company should think about establishing a friendly working environment whereas young and older employees corporate and helping each other freely. Thus, the old employees can be more up to date with new technology, new trend of the market while young employees will gain more experiences from predecessors.
5.4. OTHER IDEA TO SOLVE DILEMMA
5.4.1. “Change the employees’ salary situation”:
Recently, TnT are paying the same level salary to every working employees. However, every worker has the different ability to work, different healthy status, that lead to the output of productivity different. By this calculating, it is not matter that any worker performs many or less products, they get the same amount of money. If TnT pay salary depend on the output that each worker can make, it is more fairly for workers, who have high distribution and company also can salvage the capacity of high performance workers. So, the old workers will get the salary as much as they can perform. Moreover, a bonus budget will be awarded for workers, who have the highest output in each quarter. This way will encourage TnT employees hard working to get higher income.
5.4.2. “Short term labour contract”
TnT can also sign a short term contracts with employees and resign it annually. This method will clearly indentify the duties and the benefits of each part in contract. By this method, TnT can avoid similar dilemma in the future and also other different problems. Beside, employees will work more effectively, improving their working skills frequently to be able to resign the labour contract with company in the next periods.
6. CONCLUSION
In conclusion, the dilemma situations occur normally in business and requiring company to solve the problems effectively. For this dilemma, there are no perfect or completed decisions are given, but TnT chose the option that company think it is the best solution which was decided among the managers of company. TnT believes that the long term benefit of company will come up by contributing the good relationship with employees as well as the respecting them.
7. REFERENCES:
Anderson, P., Beveridge, D., Scott, T. and Hofmeister, D., 2008, Threshold Competitor, ver. 4.17, Prentice Hall
Manuel V., Dennis M., Michael J. M., Thomas S., Margaret R. M., David D., Claire A., and Kirk O. H., ‘A Framework for Thinking Ethically’, Viewed 15th, April 2009.

Business Plan-Sunflower-Free Essay

Executive Summary:

At the present time, plastic becomes a popular material in industry. To adapt new change and catch the opportunity, our company produces 2 types of plastic, they are helmet and table. We unify to set a goal to have position in top 4 companies about the profit.

To achieve the goal, we set up a precise plan which includes the detail of 2 products: how fashionable it is and suitable price for consumers. Analysis the environment and market: describe the current market; estimate the present position of company. And also bring out 3 specific plan of marketing, production and financial: determine goal, strategy and making some forecast in the near future.

Mission statement
Human Safety Care believes that we exist to provide good quality and fashionable products to customers. Besides we think much of customer’s health and environmental issue. Our products are not completely pestilent. Finally, Human Safety Care believes that we will bring all these benefit to customers with low cost.
Company objectives:
- Hold the biggest market share in plastic industry
- Invade and expand to European market
- Increase the unit sale and profits after each quarter
- Improve the quality of products
- Gain the “Golden Star Award” which is the award for best products.
- Become the best good will plastic company to consumers.
Management role and Responsibility:

Productions Manager: Ms. Trang Phuong Lien
- Control production progression
- Make decision on purchasing and storing inventory, buying plant capacity
- Decide the amount of investing money on product quality and human resources development
- Manage labours (hiring, laying off, firing employees)
- Improve productivity

Marketing Manager: Ms. Luu Thi Vinh An
- Decide what type of advertising, price, and placement is the most suitable and effective to promote company’s product
- Implement advertising campaigns and projects.
- Identify and research and analyse the market and customer’s demand
- Build up and keep good relationships with customers to retain the brand loyalty
- Make accurate sales forecast.

Finance Manager: Mr. Nguyen Viet Hai
- Manage company budget to support Production and Marketing manager to decide how much they should invest in their activities
- Decide when and how much the company should make short term, long term loans, mortgage and short term investment deposits or withdraw short term investment money
- Make reports on income statement, balance sheet, cash flow to inform the profits or lost to the company, so other department will be able to make new strategies to develop or solve the failure.

Organization Structure:



Product Description
Product 1_Plastic table


We designed table that can be flexible used in office and at home, or school.
Design: table’s surface is made up by thick plastic which has different design. For example office table will have the wood colour, studying table for children will be decorated with animated pictures or flowers and the surface will be covered with a glossy plastic, so the user can easily clean dirt such as pen, colour pen’s marks, food, oil. the legs are made from steel, so it can bear the weight well. The table also have drawings to contain papers, document, and other small stuffs.
Materials: iron, PET
Current Price: 62$
Customer preference:
Hard, good-looking, Convenience (Space to keep documents, easier to clean and move in comparison with wood and metal tables)








Product 2-Helmets


Design: depend on the likes, age and gender, our helmets design will differ. Outside Helmet cover for children will have animated pictures, helmet for teenager and young people will be decorated with pictures that can show up their personality such as flowers, devils, angel pictures, or they can be covered by diverse materials such as silk, leather. For older people, the design will be simpler with not colourful decorating and colours. Secondly, there is a soft but thick cover inside the helmets to protect user’s head. Moreover, along 2 sides of the helmets there are small holes to make the user head not too hot.
Materials: silk, leather, PET
Current price: 45$
Customer preference
Diverse design, colour and types
Comfortable to wear even continuously wearing for a few hours

MARKETING PLAN

Target market and market segmentation
Our products have many types with different sizes, colours and designs that can satisfy the hobby and requirement of all age of customers. For example, table for office, for students to study, helmets for children, teenagers, adults. Therefore, all age range is our target customers. Also, although we perceive that focus on high income customer is really profitable for us, we still set our product price at a reasonable level, so it could be affordable for low and medium class customers.

. We have to 3 main segments which are:
Helmets:

Children (3-14 year old)
Teenagers young adults ( 15-29 year old)
Middle aged and old people ( over 30 year old )

Tables:
Children
Adults

Environment Analysis and Market Analysis
Industry analysis
 Product: Helmet
a. Threat of entrants:
At present, Vietnamese people are too familiar with using helmet. If at the beginning, people complained and felt unpleasant with wearing helmet, now they accept it and try to decorate their own helmets. Because of this demand, a number of companies have been established. Their main customers are the youth, therefore these manufactories focus on product design rather than quality of product (Helmet market, 2007). In short, it could be said that our company jumps to helmet market too late. With the same target as us, some manufactories have built their own branch name already. In addition, Chinese products with low quality, but fashionable design, and very cheap price are attractive amount of customers (The number of helmet selling is increasing rapidly, 2007) . Thus it is easy to see we will meet plenty of competitions.
b. Power of Buyers:
As it was mentioned before, when we manufacture, we not only focus on 3 level of customers: the first one is children, the second is teenager and the last level is middle age. With children market, it could be said that the power of buyers is quite high. The reason is that at present, the new law is not applied for children who are under 14 years old, so there are not much manufactories which provide children helmet, except some famous branch new such as Protect and Honda. Consequently, this could be a good chance for our company. About 2 markets left, the power of buyers is not high and we also have to compete with many companies. Hence we will focus much more on these markets than the first one.
c. Power of Suppliers
Vietnamese plastic market is a confusion one, even we can find lots of suppliers but not many of them have brand name. Therefore it could be said that the power of suppliers is not too high. We will salvage this element to reduce the cost of manufacture.
d. Threat of Substitutes
It could be said that helmet does not have any substitute at this time. Furthermore the new laws has just been applied so it is said that the number of helmet will continue to increase. However the barrier of to entry to very low, therefore even there is no substitute, the more firms in markets, the more competitors we have to face.
e. Competitive Rivalry
It could be easy to see, in any part of our strategy, we have to face our competitors. In other words, we consider our competitors as the most difficult problem. About Chinese and other companies, we could not take the price and design to compete with them. The reason is that they has established for a long time, so the price of product is very low. However we still believe that we can compete with them because our product is only cheap, fashionable but also good quality. We will note this elements to make strategy to take consumer's attention .
 Product: Plastic table
a. Threat of entrants
Vietnamese consumer still remember that some manufactories used to use medical rubbish to produce plastic goods. For that reason, now consumers are very careful when they choose plastic products. This could be a major problem for our company when we want to bring our products to customers. Thus we have to confirm our products not harm to consumer's healthy.
b. Power of Buyers:
As we said, we will focus on children and the youth's demand, and it is easy to see there are not much large manufactories in this market. Therefore the power of buyer is pretty high.
c. Power of Suppliers
In fact, when we buy raw material to produce helmet, we can use it to manufacture plastic table, too. Therefore as we mention before, in this case power of suppliers is not too high.
d. Threat of Substitutes
Even our products has fashionable design and good quality, lots of customers prefer steel table than plastic one, especially senior people. For that reason, we focus much on children, teenagers, and young people rather than senior people.
e. Competitive Rivalry
Although plastic table are overwhelm in market, but most of them are very simple. In contrast, our products focus on both quality, price and design, so it could be said that we do not have much competitors in this market.

Competitors Analysis
Since the plastic products become popular and favourable to large scale of consumers, many companies flock into this potential industry. This has pushed the competition higher and higher. Thus, collecting competitive company’s information is really important and advantageous. It helps our firm in planning the future strategies and learn from rival’s succeeds and avoid their failure and mistakes.
Foreign competitors:
The biggest rival to the local plastics industry is imported product from China with attractive price and diverse modes. Therefore, their products are more favourable to low and medium income consumers. This has caused a great challenge for us to compete
Our response:
we acknowledge the weakness of Chinese products are often unqualified; they often buy the wasted and used materials then recycle to drive the cost down and sell with low price. Hence, their products are not safe for people health. Most of them are imported illegally and banned by the Government. In this case, our firm will try to select and buy reliable materials for better quality and improve our product design as well. We will try to minimise our cost through improvement of capacity. We will buy modern machinery and train the employees to increase the productivity, so we can set a lower price.
Local competitor
Our company is a young company that has just been established. As a result, the barrier entry is very high to us. There are many big and well known companies in plastic product manufacturing fields such as Dong A, Sai Gon, Dong Tam Company that have entered the market many years ago. In addition, most company’s goal is to produce high quality products at a reasonable price to attract more customers. This leads to the increase in the substitutes and wide ranged of product choice.
Our response:

We will put more effort on R & D in order to create innovative products to make our products different and more outstanding than other products with special and unique features. Also, we will advertise our products more on TV and magazine rather than on newspaper. It is due to our products are well designed and colourful, so advertising on TV and magazine will reflect the characters of our product better. Also, nowadays the number of people access to the internet is getting greater, so Internet is a good tool for the company to expand our market share. That is the reason why our company is planing to make up a website which includes information about company product, services, operation… Thus, the customer will get know more about the company

SWOT Analysis:
Strengths:

- Medium price with high quality, consumers can own good products but don’t have to spend a lot of money
- Fashionable helmet and variety in type of table can satisfy most of the demand.
- Insurance for 6 months to 2 years, base on the value of product
- Good training environment for employees => ensure the quality

Weakness:

- Don’t have much information about competitors, for example: forms of their product, the prices of them
- Don’t have much experience in business because our company has just established
- Produce new brand of helmet and table lead to time consuming to get the belief from customers

Opportunity:

- Joining WTO => enlarge the market
- Because of new law – force citizens to wear helmet => more people have to buy helmet => increase income
- With fashionable design and variety of type, our product attract every kind of people

Threats:

- Have so many competitors in helmet and table area
- The tax of helmet and table can be high, lead to lower profit
- Depend on material suppliers, if it’s interrupted, company can’t produce helmet and table, can’t satisfy customers => lose goodwill


Marketing Goals

expand the market share of table by 3% and helmets by 2% after 1 year
increase product loyalty by 10% after 3 years
Minimise the sale forecasting mistake least than 1000 units every quarter
Invest in advertising on TV, newspaper and magazine efficiently .

Marketing strategy

Price:




Porter’s Generic Competitive Strategies

Our company mission statement is provision of good quality product with a affordable price. Thus, we will lower our price than the average current price of other firms to attract customers but still assurance the return revenue enough for us to cover costs, loans and to get net profit after eliminating expenses.

Unit price($) Quarter 1 Quarter 2 Quarter 3 Quarter 4
Table 62 62 63 63
Helmets 45 45 46 46



Promotion
We acknowledge that our company is has just established and we have to invest much money on advertising and promotional activities. However, we still try to consider carefully the most effective ways to make consumers aware of our products and also reduce the cost of adverting as much as possible
TV advertising
Our products are table and helmet with fashionable designs and special features. Advertising on TV may be a good way to bring our brand to buyers. Nevertheless, it will take a big amount of money to describe sufficiently all the good features of our products. Thus we will measure this issue before carry out the decision how much we should spend.








Minutes Ads Quarter 1 Quarter 2 Quarter 3 Quarter 4
Product 1- table- 3 2 2 3
Cost 15000 10000 10000 15000
Product 2-helmets 3 2 2 3
Cost 15000 10000 10000 15000


Magazine advertising:
We will select Magazine advertising as the best way to express our products. We will advertise our products on most popular trading magazines such as” tiep thi gia dinh”, “ tiep thi tieu dung”,” phu nu viet nam”. The reasons are magazine ads is much cheaper than TV ads. Secondly, readers will have more time to observe products in comparison with TV ads that just appear and last on the screen few minutes. Thirdly, the readers often have the habit to read one magazine many times and share with others. Thus, this will raise a greater awareness of our brand name between readers and they may buy our products. Newspaper advertising

Ads Page Quarter 1 Quarter 2 Quarter 3 Quarter 4
Product 1- table 5 4 4 5
Cost 15000 12000 12000 15000
Product 2-Helmet 4 3 4 4
Cost 12000 9000 12000 12000


Newspaper Advertising
Newspaper Advertising is also a good way for advertising because most of Vietnamese people like to read newspaper everyday. Also, this form of Advertising does not cost as much as TV advertising. Thus we will do more newspaper Advertising. However, we will order the newspaper to arrange our company’s piece of Advertising on the coloured pages to best reflect the beautiful design of our product and make it outstanding compare with other advertising articles

Ads collum Quarter 1 Quarter 2 Quarter 3 Quarter 4
Product1-Table 10 12 15 16
Cost 10000 9000 9000 11000
Product 2-Helmet 11 12 14 16
Cost 11000 10000 10000 12000
Other promotional activities:
In special days we will organise events to promote our products to customers. For example, in Valentine day we will sell couple helmets and offer free helmets decorating. Or in women day we will discount for female customers. In addition, we will do charity such as sponsor helmets and tables for poor children. Through these activities, we can bring the good image of our company to public, and gain more attention form people. This will help us to increase our sales
Marketing research
Knowing and understanding what customers desire, potential demand of market and competitor’s operation is vital to the company in planning strategies. Hence, we will do marketing research to obtain information on these issues. We will do some survey to get know how customer’s satisfaction with our product, what approach of ads make them aware of our product what they expect us to change. We can buy reports about our competitor’s information. Base on these information we can know how much they set their price, product quality and advertising spending. Therefore we will be able to adjust the current market and decide a competitive and more attractive price. Most important report is future sale potential because it offer our business a more accurate forecast and we can decide how much the average demanding and we have produce to reach the demand and gain profits.
However, it will cost the company a huge amount of money to buy all reports in a quarter. Thus, we will only buy reports when necessary. Mostly we will spend our budget on price, and future sales potential reports. On average, we will pay about 20000$ per quarter.
Market research Quarter 1 Quarter 2 Quarter 3 Quarter 4
Price 5000 5000 5000 5000
TV ads
Newspaper Ads
Magazine Ads
Units sold 4750
Quality
Sale potential 10000 10000 10000 10000
Total costs 15000 15000 19750 15000

Sales Forecasting
Sale forecasting has a direct influence on the success of a business. If the marketer predict more than the demand, there will be an amount of unsold goods. This will cost the company money for storing them. In addition if the products are kept in the warehouse too long, they may be no longer fashionable and not favourable. As a result, the company get loss. The second case is if the number of sale forecast is lower than actual demand. There will be a shortage in providing goods and we can’t get profit as much as we can. Therefore, sale forecasting is a really difficult task to marketers. In order to carry out a accurate sale prediction, we have to regard determining factors such as : future sale potential, price, price change, Advertising(TV ads, newspaper Ads, Magazine Ads), and spending on product quality, competitors strategies













Quarter 1 Quarter 2 Quarter 3 Quarter 4
Product1_table 8645 8760 8850 8940
Product2-Helmet 8424 8570 8650 8790









Production Plan:
1. Production Objectives
 Minimize cost of manufacture, so that when the products come to consumers, they can buy with the low cost
 Keep raw material and inventory enough to manufacture and sale
 The COGS is estimated about $55 for plastic table and about $40for product helmet
 Maintain labor efficiency about 220 units for plastic table and 200 units for helmet
2. Production Strategy
a) Inventories and Raw Material
Our mission is very clear, we want to manufacture the products which are low cost, good quality and the most important thing is that our products are not harm to consumers' healthy and environmental issue. For that reason, we consider that raw material is a vital element. Like others companies, we will cooperate with suppliers and try to build and maintain a good relationship. Senior and big companies will be the best choice for our company.
Even when we have a good relationship with our suppliers, in some cases, we might receive only 75% raw material which we order already. Thus, we decide to order 20% more than what we actually use for manufacture. Besides, we plan to keep a numbers of raw materials in warehouse in case we need to produce more or at next quarter we lack raw materials. However, it is essential to note that that numbers of raw materials will not be produce until it is necessary. The reason is that the cost for keeping inventory in warehouse are double the cost for keeping raw materials.
b) Product quality
c) Our products have low cost, however it does not mean, the quality of our product does not meet requirement of consumers. Our target is that customers not only satisfy with our products' price but they also please with our products' quality, then they will continue to use our products. As the reason, we decide to invest amount of money to quality of product. This amount of money is not too much because it will increase the price of product, but it is not too little, either. Firstly, we will spend $3 for the quality of product 2 per unit and about $2 for product 1. After 2 quarter, we will invest more for the quality of product. The specific numbers are shown in "Product Forecast" part .
d) Human Resources
We consider our human resources like a precious asset because they contribute most in our company. For that reason, we will use rewards and bonus to encourage and maintain the relationship between company and employees. Besides, we also spend amount of money to develop our human resources, specifically to increase labors' skill.
The second thing is that, we plan to expand our operation after each quarter, so the number of labors at the beginning we have will be not enough. Thus, we plan to hire amount of labors. However it takes us 1 quarter to train new employees, so at quarter 1 we will manufacture just enough our plant capacity. At later quarters, even we spread out our operation, we still have enough labors.
e) Plant Capacity
As we have just stated, we plan do not buy plant capacity, nevertheless in case we do not have enough labor, we will buy plant capacity. In fact with any company, there are 2 choices to select, the first one is buying plant capacity and the second is working overtime. However, we realize that we should buy plant capacity rather than using overtime. The reason is that we try to provide lowest cost products rather than the best quality products. Thus when we buy plant capacity, we will save cost for overtime which is charged at double normal rates.
f) Cost of production
As it was mentioned before, we will try to get the COGS is no more than $55 for product plastic table and $40 for product helmet, and to achieve this target, we need to do all things we plan. They consist of keeping raw materials on warehouse only, do not spend to much money in producing, buying plant capacity in stead of using overtime.
3. Production Forecast
a. Inventory and Raw material
Quarter 1 2 3 4
Use in production table 8424 8570 8650 8790
Ending balance 1680 1710 1730 1760
Use in production helmet 8645 8760 8850 8940
Ending balance 1730 1750 1770 1780
b. Product quality
Quarter 1 2 3 4
Plastic table $3 $3 $3.5 $3.5
Helmet $2 $2 $2.5 $2.5
c. Human resources
Quarter 1 2 3 4
Labor efficiency (Plastic table) 220 225 225 230
Labor efficiency (Helmet) 200 210 215 215
Developing Human Resources 11,000 10,000 10,500 10,500
d. Cost of production:
Quarter 1 2 3 4
Plastic table 52.5 51 50.5 50
Helmet 40 39.5 39.5 39

Finance Plan:
Financial Goals:

- Have net income at least $15,000 at the first quarter, and keep increasing about 10% next quarters.
- Keep the ROA about 5-10% and ROE about 10-15%
- Maintain the Current Ratio of Liquidity from 1.5:1 (min) to 2:1 (max)
- Rank 4th to 1st among 9 companies in the net income
- Reduce mortgage loans to avoid extra interest occur

Financial Strategy and Financial KPI:

To achieve those goals above, our group decided to follow the Financial KPI

Net income:
- This is the profit that company gains at the end of each quarter
- Calculated by the difference between total revenue and total expense. More amount of net income shows how good company is. If it’s too low, company has to reflect at what they’ve done to give out solution to improve their situation.

Liquidity ratio:
- Show how many times current assets over current liabilities
- Calculated by (Current Asset / Current Liability), a ratio of 1.5:1 is considered a minimum. If the ratio is 1:1 means they don’t have cash to continue their business, if the ratio is 3:1 means they have too much cash and those cash become useless. The best ratio of liquidity is 2:1

Return on Asset:
- Show how effective of using assets to gain profit
- Calculated by (Profit before interest and tax / Total assets)*100%. With the same amount of assets, which company has more profit, they are better than others. For this ratio, higher is better.

Short-term loan & Invest coverage ratio:
- Short-term loan is the money company borrows from bank, short-term means they have to refund in 1 year period. Invest coverage ratio is the comparison of profit before interest and tax, and the interest expense.
- Short-term loan is a solution of company to find the money to invest into their business, lower figure is better, it’s safer. For Invest coverage ratio, the higher is better because they have a lot of profit but expense not much in tax.

Breakeven point:
- The amount of product units or cost that need to produce to balance the profit, gain the amount of money or assets which company invested
- Calculated by (Total fixed cost / Contribution margin). Lower is better, that means company don’t have to produce so much unit to balance their lost, when get through the Breakeven point, they’re beginning to gain profit.

Finance Forecasts:
Break-Even Analysis

We concentrate on product 1, put much thought and develop on that so it becomes more effective than product 2. With product 2, we’ve just bring it out to the market and it’s still in exploring process. As a result, product 1 is easier than product 2 to reach the breakeven.

Product 1 Product 2
Selling Price $62 $45
Variable Cost $38 $36
Fixed Cost $34.000 $33.000
Breakeven Units 1417 3667
Breakeven sales $87.833 $165.000

Projected Profit and loss

At the first quarter, we focus on the marketing, spend a lot of money on that, to publicize our product to customers, which leads to low amount in net sale and high marketing cost, so we don’t receive much on net income. Next quarter, with the influence from magazine and newspaper from the previous quarter, net sale increase sharply while manufacturing cost increase slightly, that leads to a big change in net income. In the future, we can predict that net income will continue to increase with a high speed.

Income Statement Quarter 1 Quarter 2
Net Sales Product 1 $295,182 $403,000
Net Sales Product 2 $261,000 $261,000
Net Sales $556,182 $664,000
Manufacturing COGS $448,260 $518,510
Gross Profit $107,922 $145,490
Selling and Administration $104,000 $89,000
Finished Goods Warehouse Cost $0 $4,348
Operating Profit $3,922 $52,142
Net Interest $13,150 $21,939
Income Taxes Payable $0 $15,102
Net Income -$9,228 $15,102

Projected Cash Flow

At the beginning, net cash flow is not good, it’s minus $335,280 but future will be better because we will attract more customers to increase the cash flow from operating activities, and also reduce the cash flow from investing activities.

ASSETS LIABILITIES
CASH RECEIPTS CASH PAYMENTS
Cash On Hand $48,875 Purchase Raw Materials $135,300
Collection of A/R $589,941 Labor & Overhead $345,200
Mortgage $0 Product Quality $31,675
Sale of Plant $0 Total Warehouse Cost $0
ST Investment $0 Selling & Administrative $104,000
Short-Term Interest $7,750
Total Cash Receipts $638,816 Short Term Loan $310,000
Mortgage Interest $5,400
Mortgage Retirement $10,000
NET CASH FLOW -$335,280 Income Taxes Paid $24,772
ST LOAN GRANTED $0 Investment Deposit $0
EMERGENCY LOAN $335,280 Investment Deposit $0
NET CASH BALANCE $0 Purchase Plant $0
TOTAL CASH PAYMENTS $974,097

Projected Balance Sheet

Balance sheet shows the asset, liability and equity of company at a point of time. We plan to reduce the short-term liabilities, and expand the long term liability, so we have money to invest in our purpose.

Balance Sheet
ASSETS LIABILITIES
Current Assets Current Liabilities
Cash On Hand $0 Short-Term Payable $335,280
Accounts Receivable $278,091 Taxes Payable $0
Investments $0 Total Curr. Liabilities $335,280
Raw Materials $21,200
Finished Goods $71,494 Long-Term Liabilities
Total Current Assets $830,325 Mortgages Payable $230,000

Long Term Assets Total Liabilities $565,280

Plant & Equipment $499,500 Owners Equity $265,045
Less Acc. Depreciation $39,960
Long Term Assets $459,540 TOTAL LIABILITIES &
Owners Equity $830,325
TOTAL ASSETS $830,325

Business Ratios (Selected Ratios)

- Return on assets = 0.5% show that our company is not good enough at using asset to earn profit. To increase the ROA, we have to increase the net income, and the solution was brought in the Profit and Lose forecast
- Overall, the business ratio of company is not reach the standard of economy. However, by learning through experience such as reduce unnecessary advertising; borrow long term money to invest in important plan, our company going to reach higher level.
Conclusion
Our company’s strategy is low cost, we sell the qualified products with reasonable prices. However, we still ensure our revenue and profitability. In order to implement this strategy our department have to prepare plans carefully and cooperate together tightly. We believe that if we continue with this strategy our company will be successful in the future and we can achieve our listed above objectives

Business Plan-No First Ltd Company-Free Essay

1. Vision, Mission, Objectives, Values and Strategies
1.1 Vision:
No First Ltd aims to lead the Vietnam market and then in the near future will be South East Asian market for plastic molded products.
1.2 Mission:
The mission of No First Ltd, a Vietnam-based limited company specializing in manufacturing top-quality plastic molded products, is to satisfy its most demanding customers with premium products, reasonable price and excellent customer services; as well as providing occupations and training for regional people of South East Asia, creating social welfare, increasing the wealth of not only the countries in the region but also in the world.
1.3 Objectives:
- No First aims to gain continuous satisfaction and support from its present clients and creating potential customers by carefully studying their needs, wants and demands on a regular basis.
- No First aims to increase sales volumes by 5% and make a boost to revenue by 10% after each quarter of running, solidifying the brand name and growing larger market share of plastic molded products in the region.
- No First aims to recruit, train and educate regional people, reducing unemployment rate in the region, creating good relationships with the authorities and governments concerned.
- No First aims to be the model for plastic molded product manufacturing companies in the region with its best customer services, top-notched product quality and wise human resources policies.
1.4 Values:
- We care
- We improve
- We satisfy
- We bring about changes
1.5 Statement of Corporate Strategy/ Business Strategy/ Departmental Strategy:
Being a new comer in the commercial plastic industry of the region, however, with careful research of various factors determining the success of the business as well as having an experienced and shrewd board of directors, No First is confident to state its long term running strategy as differentiation. With two penetrating products in mind: plastic molded helmets and tables – ordinary goods which are seemingly difficult to apply differentiation strategy, No First attempts to bring about change in the viewpoints of the targeted customers. Noticing the rise of income, living standards and buying power of the people in the region of South East Asia, No First tries its best to persuade customers to choose the company’s products, with premium quality, uniquely designed features to enhance the comfort and convenience of product users while requiring them to pay only a little extra amount of money. The price will be raised upward for a straight line of the first four quarters in accordance with the defined strategy.

The mission statement of No First, as written above, involves creating customer values as well as values for the society through offering job opportunities for people in the region. Four clearly stated objectives have been set up in order to implement the mission, achieving the expected vision of the company. Choosing the strategy of differentiation, but not cost leadership strategy, No First does not plan to minimize production cost by purchasing low priced raw materials and then produce low quality products, as do by many other competitors (but we still minimize the unessential production costs such as warehouse cost). The method in which No First attempts to implement its business is by manufacturing premium quality plastic molded products, which are both fashionably designed, durable and , most importantly, ergonomic and safe for the customers. Cost of raw materials, R&D and production will therefore increase. However, by creating jobs for local people, No First believes it will gain favor, support and help from not only the people (including employees themselves) but also the concerned authorities and governments, especially when dealing with publicity or public relations activities. Another point to make is that, through advertisements and the media, No First believes to be able to influence people’s perceptions of the products, that by just adding a little extra amount of money to the payment, customers can have access to better quality, stylishness, durability and safety, which in fact no money can buy. With such strategies and tactics, No First expects to enlarge its market share gradually but firmly, providing its customers much more value than just the actual products.

The departmental strategy comprises of two main sub strategies, which are related to marketing and manufacturing. Marketing strategy deals mainly with trends of the market, customers’ needs, wants and demands for the products and a number of other external factors. It includes customer services, customer relations management, collecting and analyzing information about the market and appropriate methods for promotion such as advertising and public relations. Manufacturing strategy, on the other hand, is concerned with applying control and management to the production procedure in the most effective way. It involves warehouse management, supplier relationship management, human resources management etc. since all these factors can directly affect the productivity of the whole firm as well as the production cost.








Products Description

Product 1

Helmet is the useful implement for head protection. In Vietnam, since the decree promulgation of the government in December of 2007, wearing helmets has become mandatory to every motorcyclist, which also implies the ever great demand of this product. Helmets are ordered to diminish to the maximum of head injuries caused by smashes. Besides this basic function, helmet does not only help forming law-obedient citizens but is also part of fashionable costumes. Parties used to be cautious in hat purchases to ensure its aestheticism and similarly they would expect the same from the new head-gear. Grasping the biased perception of consumers about an old-style cumbersome helmet, No First has to commit in producing a new line of helmet, of which quality, designs and price are well guaranteed and corresponsive.

o Starting price: $64
o Raw material: Polycarbonate outer shell and the impact-absorbing liner underneath made of polystyrene are chosen to ensure the safety and durability. These materials are designed to disperse energy from the hit, cushion the shock that affects the head.
o Design: The helmet has the design in combination of tradition and innovation. Four basic components are the outer shell, the impact-absorbing liner, an comforting padding that is removable for washing and the retention system in form of chin trap. There are ventilations in form of vents on outer shell to ensure the airiness and coolness. The unique features are the foldable peak and rainproof cover on the top. The peak is layer-arranged and its length is pleased to the customers by pulling it forward and backward. The rainproof cover of which usage is to prevent the entrance of raindrops into the inner is hidden under the zipped brim. A variety of diversified and fashionable designs are offered to satisfy large range of tastes and preferences.
o Quality criteria:
- Guaranteed for quality, durability and functionality of protection.
- Moderate size, light and easy to handle.
- Comfortable and airy for whom wearing it.
- Fashionable and trendy designs and colors.

Product 2

The tables offered are associated type of dining, playing and learning for small children. The target market is kindergartens, playgrounds and households having small children.
a. Starting price: $47
b. Raw materials: Mainly thermoplastic, the legs are made of stainless steel to ensure the lightness and durability; spray paint that is used on the top surface for the purpose of easy cleaning.
c. Design: Colorful tables coming in a variety of shapes and sizes are the focus and orientation. The legs are designed to be tubular and for small children are the end-users of this product, its table edges are all bent and covered by resilient buffer to maximize the safety and avoid injuries from accidental hits for the children. The protecting function is also manifested by the seat belts equipped for each seat. Another special feature is the sinking bowl in the middle of the table, which has a moveable sliding lid above and functions as a toy container. The features of flexibility and convenience are highly appreciated. Firstly, the plastic seats are removable so that it can be cleaned and changed frequently. Next, this product has educating orientation, which is seen at its decorating designs sorted by themes such as animals, numbers, foods, etc. The table’s top and bottom is half separated so that customers can change the preferred top’s theme at anytime. The top theme sets are available for sale separately.
d. Quality criteria:
- Safe guarantee for children.
- Highly convenient. The table is light, easily portable and does not occupy so much room space.
- Multi-functional. A table can be used for meals, playing/learning.
- Affordable with appropriate price.
2.
3. Marketing analysis
3.1 Industry analysis:
The market for plastic molded products, in the region of South East Asia in general and Vietnam in specific, is not a new one and has been in a state of stability ever since. However, the market segmentation for customers who require quality, uniqueness and style has not yet been satisfied. With the strong growth of the regional economies and strong influence of international cultures through globalization and international exchange, people in such countries are now able to enjoy a lifestyle not inferior to those in developed countries. Bearing in mind that the living standards, in relation with buying power, of the people in the region have now been raised to a much higher level, No First has decided to take advantage of this situation to penetrate the market in its own way.
3.1.1 Helmet
a. Current market
Since the majority of the population of countries such as Vietnam, Laos and Cambodia travel using motorbikes, and with the law of these countries stating that wearing helmets is mandatory, the products are selling well. The targeted customers are people living in cities in South East Asian countries, especially in Vietnam.
b. Trend
In the future, when people’s living standards are higher, part of the population might switch to using cars, while another part might upgrade from using bicycles to motorbikes. Therefore, the size of the market should not fluctuate too much. Also, since each person is supposed to own one helmet, the Marketing department will try to promote the essence of the product.
3.1.2 Table
a. Current market
The product aims at small children in a modern society, combining dining, playing and studying functions in just one single unit. Kindergartens, schools and individual households have shown great interest in this type of three-in-one table.
b. Trend
The more developed the society is, the more care people pay for the balanced development of children. Therefore, demand for such a well-designed product is forecasted to keep increasing in the future. It should also be taken into consideration that the designs and functions of the table, consequently, should be improved and renovated frequently.
3.2 Competitor analysis
There are a total of 10 companies, including No First, that produce the same two types of product, making the market structure an oligopoly. Each company has its own strategy and his own competitive advantage, however, the working capital is comparatively of the same amount. For competition in the market, it is essential for No First to collect and analyze information from its rivals, including:
- Competitor product pricing
- Competitor sales reports
- Competitor promotion network
- Competitor brand image

3.3 SWOT analysis
3.3.1 Strengths
- Highly qualified, experienced, shrewd board of directors
- Skilled and loyal employees due to wise human resources policies
- Excellent customer services
- High quality, durable and fashionably designed products
- Good R&D and deep insight into the behavior of the South East Asian people
- Support from the people and the authorities and governments
3.3.2 Weaknesses
- High production cost
- High pricing
- High R&D cost
- Brand image is not yet strong since the company is new
3.3.3 Opportunities
- Market share can be quickly expanded thanks to excellence of product and customer service quality
- Growing economies in the region allow people to purchase high quality goods with a higher price
3.3.4 Threats
- Newcomers in the market who might have a great amount of working capital
- High price might prevent customers to purchase the products at first, which can lead to problems of finance and liquidity in the early operating quarters.

3.4 Marketing mix
3.4.1 Product
3.4.1.1 Helmet:
a. Design: The helmet has the design in combination of tradition and innovation. Four basic components are the outer shell, the impact-absorbing liner, an comforting padding that is removable for washing and the retention system in form of chin trap. There are ventilations in form of vents on outer shell to ensure the airiness and coolness. The unique features are the foldable peak and rainproof cover on the top. The peak is layer-arranged and its length is pleased to the customers by pulling it forward and backward. The rainproof cover of which usage is to prevent the entrance of raindrops into the inner is hidden under the zipped brim. A variety of diversified and fashionable designs are offered to satisfy large range of tastes and preferences.
b. Quality criteria:
- Guaranteed for quality, durability and functionality of protection.
- Moderate size, light and easy to handle.
- Comfortable and airy for whom wearing it.
- Fashionable and trendy designs and colors.

3.4.1.2 Table:
a. Design: Colorful tables coming in a variety of shapes and sizes are the focus and orientation. The legs are designed to be tubular and for small children are the end-users of this product, its table edges are all bent and covered by resilient buffer to maximize the safety and avoid injuries from accidental hits for the children. The protecting function is also manifested by the seat belts equipped for each seat. Another special feature is the sinking bowl in the middle of the table, which has a moveable sliding lid above and functions as a toy container. The features of flexibility and convenience are highly appreciated. Firstly, the plastic seats are removable so that it can be cleaned and changed frequently. Next, this product has educating orientation, which is seen at its decorating designs sorted by themes such as animals, numbers, foods, etc. The table’s top and bottom is half separated so that customers can change the preferred top’s theme at anytime. The top theme sets are available for sale separately.
b. Quality criteria:
- Safe guarantee for children.
- Highly convenient. The table is light, easily portable and does not occupy so much room space.
- Multi-functional. A table can be used for meals, playing/learning.
- Affordable with appropriate price.

3.4.2 Price:
It is due to the reason that we use the differentiation strategy so we plan to keep our products’ price at a normal level with the market (in order to make some profits because of the high cost of production). We predict that customers will be attracted with a superior product, which is sold at a reasonable price, so we can gain some market share with this strategy.
We plan to increase the price of our product about 3% -9% for each quarter. It is because of the reason that we plan to focus on the product 2 (table but also improve the quality of product 1(helmet)) so we will try to increase the price of the product 2 more than product 1, from quarter 3.
The market for table in Vietnam is now very great and less of competitiveness than helmet and we hope that we can make some profits with this strategy. Besides that, in quarter 4 we will have a great increase in the helmet price due to an improved in the quality of product 1 and a forecast of great demand in the market.

Unit Prices Quarter 1 Quarter 2 Quarter 3 Quarter 4
Helmet 66 68 71 74
Table 50 53 58 60

3.4.3 Promotion
- Advertising and the media
- Discount 2% for buying more than 10 units/ per sale and 5% for buying more than 100 units/ per sale

3.4.4 Place

- No First shops and showrooms
- Supermarkets
- Shopping centers
- Wholesalers
- Online shops
4. Marketing plan:
1. General plan for marketing for the first four quarter:
- Price for the first four quarter:
It is due to the reason that we use the differentiation strategy so we plan to keep our products’ price at a normal level with the market (in order to make some profits because of the high cost of production). We predict that customers will be attracted with a superior product, which is sold at a reasonable price, so we can gain some market share with this strategy.
We plan to increase the price of our product about 3% -9% for each quarter. It is because of the reason that we plan to focus on the product 2 (table but also improve the quality of product 1(helmet)) so we will try to increase the price of the product 2 more than product 1, from quarter 2. The market for table in Vietnam is now very great and less of competitiveness than helmet and we hope that we can make some profits with this strategy. Besides that, in quarter 4 we will have a great increase in the helmet price due to an improved in the quality of product 1 and a forecast of great demand in the market.
Unit Prices Quarter 1 Quarter 2 Quarter 3 Quarter 4
Helmet 66 68 71 74
Table 50 53 58 60

- Advertising for the first four quarters:
In order to make the advertising for our products effectively and cost least of resources, we will spend more money on Newspaper and magazine advertising. It is because of the reason that the number of customers who spend time to read newspapers and magazines advertising is greater than the ones who watch TVs’ advertising. Customers tend to skip the advertising on TV and focus on the program that they like to watch such as movie or music programs.
Marketing Decision Quarter 1 Quarter 2 Quarter 3 Quarter 4
TV advertising
Helmet 4 4 4 4
Table 5 5 5 5
Newspaper advertising
Helmet 10 12 14 17
Table 10 14 18 21
Magazine advertising
Helmet 9 9 9 9
Table 7 7 8 8

Quarter 1 Quarter 2 Quarter 3 Quarter 4
Advertising P1 P2 Total P1 P2 Total P1 P2 Total P1 P2 Total
TV 20000 25000 45000 20000 25000 45000 20000 25000 45000 20000 25000 45000
Newspaper 10000 10000 20000 12000 14000 26000 14000 18000 32000 17000 21000 38000
Magazine 27000 21000 48000 27000 21000 48000 27000 24000 51000 27000 24000 51000

Marketing Research Decision:
It is very important to a company to know information about its competitors. That is the reason why we plan to spend some budget in the marketing research. However, due to the reason that the price for marketing research is very high so we will not research on everything but some which is considered as vital information with us such as “Price”, “Quality”, “Unit sold” and “Market demand”.

2. Sales forecast for the first four quarters:
- Based on the industry analysis, we can see a trend in the increase of demand in both two products (helmet and table). Despite the fact that some countries in South East Asia are having problems with their economic situation such as Vietnam but many analysts believe in a optimistic trend in the economic growth of Vietnam and the South East Asia as well.
- Even No first is a new brand name in the market of helmet and table producers but we believe in the quality of products will attract the customers and help us in penetrating in the market.
Unit sales Quarter 1 Quarter 2 Quarter 3 Quarter 4
Helmet 6070 6230 6341 6801
Table 5712 6288 6818 7182

5. Production Plan

Production Goals

The company determines to have considerable investments for both 2 products. As we decide to apply the differentiation strategy, our products are developed and focused on improving quality and unique features in order to create salience and relative competitiveness. The product’s quality is aimed to reach the top 1 in the market. Simultaneously, we attempt to minimize unessential production costs such as cost of warehouse, worker hiring, etc so that the profit is obtained to the maximum.
This goal can be accomplished by increasing the productivity of workers.

Production Strategy and Production KPI

Improving product’s quality implies that it is essential to invest on the quality of raw materials, production line and workers as well. For we determine table is the core product, we will have more investment for it than the product 1, helmet.

Workers’ quality is also a determinant to the accomplishment of production plan, which is represented as the worker productivity. Such factors as skills and psychology like motivation, loyalty, etc. do affect on their productivity. Hence, the company determines to invest considerably in the human resource development through training programs and application of welfare, promotion and salary policies.

Title of KPI: Product’s quality
Defined: It refers to the nature of a product represented by its unique features to create differentiation and its ability to meet customer’s expectations.
Measured: Based on the financial balances and the product prices, we can determine the appropriate spending on quality. Since increase in this account might cause the raise in selling price, if our sales are noticed to keep putting up and profits are guaranteed, we know our investments has been reasonable and going the right way. The spending on quality is reflected in the production decision section every quarter.
Target: After first 4 quarters, increased by 2.5 to 3.5 times in total.

Title of KPI: Worker productivity
Defined: The manufacturing ability of each worker indicated by the amount of units he himself can produce per quarter. The value is not fixed but changeable whether upward or downward depending on the volume of investment in human resource development.
Measured: The value is shown as unit and represented clearly on the labor report every quarter. The shift in productivity is seen through the change in amount of units produced over quarters by the same number of workers without incurring any overtime charge.
Target: Increased by 1.6 to 2% each quarter so that one worker is able to produce more units within the same period of time.

Production Forecasts

The section shows planned operations of the production system in the first four quarters in terms of raw materials, units produced, products quality and human resource development.

Raw materials

The process of raw material purchase involves correlative considerations of market demands, inventory, worker productivity and plant capacity. The market research done by the marketing department provides the sales forecast, based on which the amount of raw material units are determined to be ordered for the next quarter.

Quarter 1 Quarter 2 Quarter 3 Quarter 4
Helmet 5500 6500 7000 7,000
Table 5400 6600 7000 7000

As shown in the table above, we plan to increase purchase of raw materials every quarter since the records of the Marketing department have stated the raising demand. Purchasing decisions rely on demands also is to avoid sales loss for producing too little or incurrence of inventory related costs such as warehouse for supply exceeds demand. Furthermore, we need to ensure the raw materials volume to produce is within worker productivity and plant capacity; otherwise the company will be incurred overtime charge. The purchase cost ultimately should be approved by the finance department to ensure the company’s budget affords.

Units produced

Every company aims to increase the profit through the sales raise of product units. However, to determine the appropriate units to produce, managers should concern a number of other issues. Similar to raw materials consideration, those are accounts that have associated costs with units produced such as worker productivity, plant capacity, sales forecast, inventory and warehouse costs.

Quarter 1 Quarter 2 Quarter 3 Quarter 4
Unit Produced
Helmet 6400 6200 6500 7000
Table 6,000 6,000 6900 7200
Sales forecast
Helmet 6070 6230 6341 6801
Table 5712 6288 6818 7182
Inventory
Helmet 330 0 159 199
Table 288 0 82 18
Warehouse Costs
Helmet 825 0 397.5 497.5
Table 432 0 123 29.07

As seen from the table, after provided the statistics of market demand and sales forecast from the Marketing department, we set that the units produced is determined to err for ± 300 units. The set difference helps minimizing the sale loss as well as closing inventory in case the forecast and actuality are much uneven. It is shown that in quarter 0, the closing inventory was relatively high with 330 units for product 1 and 288 units for product 2. The stock results in the warehouse cost of totally $1257 incurred in the quarter 1. Learning from this experience, in quarter 2 we plan to produce less than the units forecast for an inconsiderable amount. It is believed not to affect to the company’s reputation to the customers, neither lose so much sales. In the 3rd and 4th quarter, we intend to manufacture more than our forecast but still ensure that the closing inventory units are little and the incurred warehouse cost is low.

Products quality

The products are developed according to the differentiation strategy therefore to trend of continuously improving quality. The domination in quality is expected to make our products outstanding and distinguishable, create uniqueness in comparison with comparable offerings from other competitors. Hence, investment should be increased higher by quarter, in other words, that of the previous quarter is more than the following one. After 4 quarters, the spending on quality for product 1 and 2 is forecast to increase from $3.80 to $8.00 and $5.00 to $9.00 per unit, respectively.

Quarter 1 Quarter 2 Quarter 3 Quarter 4
Helmet 3.80 5.50 7.00 8.00
Table 5.00 6.70 7.80 9.00

We plan to focus on the product 2, plastic table, so the spending for its quality is easily seen more than for that of product 1. The volume of investment do not change by random but have to base on the product price. Considering the interrelation between the product price and spending on its quality leads to the reasonable change in both of them, also means it is acceptable and does not lose support from customers; sales and profits are guaranteed and assist in covering the investments.

Human resource development

There is always a risk of losing workers without prior notice (Anderson et al, 2003). Hence, advance planning for workers hiring is necessary so that the production system is ready for any contingency occurred. We plan to hire seven workers for the first quarter, six workers for the second and continue the same to the following two. There are attempts not to have any worker fired or laid-off through out the year.

Quarter 1 Quarter 2 Quarter 3 Quarter 4
Hiring Workers 7 6 6 6
Fire 0 0 0 0
Layoff 0 0 0 0

Human Resource Development 15,000 15,000 16,000 16,000

We need a proper number of workers available so that we can produce the volume of products set. Otherwise, lack in human resource leads to serious problems for the company’s operation such as loss in goodwill, reputation and sales. We also plan to invest in Human Resource Development via training programs and employee policies $15,000 for the first two quarters and remain the level at $16,000 for the later two. The investments are expected to improve the worker productivity in the next quarter.
6. Financial Plan:
The financial plan is very important to a business because without a detailed financial plan, managers cannot estimate how much money they do have to spend on operational activities of the company such as marketing or production. Therefore, in order to make a good financing plan, the financial managers need to have a broad view over the company’s situation, especially the long-term plan and short-term plan (budget) to determine the financial needs of the company. The financial manager will have to work directly with the balance sheet, income statement and cash flow reports.

Financial Decision:
Obviously that the more money a company has in its budget, the better that company’s situation is. However, as Nofirst is a young company in the market, so we know that we do not have the sufficient money to maintain all the operational activities. Thus, we will try to solve our problems of budget shortage by borrowing money from the short-term loans. The loans will be used for some marketing and production activities such as advertising and buying raw materials. We also plan to expand our production capacity so we will buy some more plans for the company. With this decision, we plan to make some mortgages because it will not be suitable to use the short-term loans for long-term investment. We will try to reduce the amount of payments (or decrease the amount of loans) but still try to keep our cash in a safety level. That table will show the statistic of financial decisions for the first four quarter.
Financial Decision Quarter 1 Quarter 2 Quarter 3 Quarter 4
Short–term loan $330000 $270000 $260000 $90000
Short-term loan requested $311007 $239355 $238277 $70153
Mortgage $0 $0 $45000 $0

Income statement
The income statement can easily show the managers how much profit the company earned for each quarter and then based on this information, they can make some appropriate decisions to improve the company situation. In our case, Nofirst uses the differentiation strategy and we aim at promoting our second product (table) but we also improve the quality of our first product (helmet) because our company still has a big market share for helmet product. We plan to increase the quality of the product 2 (table) as well as increase its price. By that strategy, we could increase our sales but still attract the customers through the unique of our product on the market.
Quarter 1 Quarter 2 Quarter 3 Quarter 4
Net sales product 1 400,620 423,640 450,211 503,274
Net sales product 2 285,600 333,264 395,444 430,920
Total net sales 686,220 756,904 845,655 934,194
Manufacturing COGS 514,153 540,177 601,640 652,364
Gross profit 172,067 216,728 244,015 281,830
Selling and administration 125,000 131,000 140,000 145,760
Finished goods warehouse cost 0 1,257 0 1,441
Operating profit 47,067 84,471 104,015 134,629
Net interest 13,150 13,425 11,700 11,588
Income Taxes payable 16,958 35,523 46,158 61,521
Net Income 16,958 35,523 46,158 61,521

We try to increase our sales in both two products but the main aim of us is still the product 2 (table). As you can see in the table, from quarter 1 to quarter 4, we plan to increase our sales of table from 285,600 to 430,920 (increase by 50.8 %). With the gross profit increase gradually after each quarter, we will try to maintain the level of income as high as possible. In order to do so, we will attempt to keep the warehouse cost at the minimum level and try to increase the total net sales more than the cost to produce goods. As the result, there is a positive trend in the net income of Nofirst from quarter 1 to quarter 4.

Cash flow statement
The cash flow statement can show the managers information about the movement of cash during a quarter. Based on the information they get from that report, managers can decide what they should do to make the company become better.
With Nofirst, it is due to the reason that we apply the differentiation strategy so the cash payment in each quarter (especially quarter 1) is in the high level. However, with this strategy, we can capture more market share for our products and it means that we can receipt more money with this strategy. For example, from quarter 1 to quarter 4, the cash receipts of Nofirst has increased by 33.64% (from $703835 to $940648) and the cash payments is around 1 million dollar. It shows a good trend for the company-financing situation.

Cash Flow Statement
Quarter 1 Quarter 2 Quarter 3 Quarter 4
CASH RECEIPTS
Cash on hand 48,875 18,993 30,665 50,723
Collection of A/R 654,960 721,562 802,280 889,925
Mortgage 0 0 45,000 0
Sale of plant 0 0 0 0
Investment withdrawal 0 0 0 0

TOTAL CASH RECEIPTS 703,835 740,555 876,945 940,648

CASH PAYMENTS
RM purchas + Inv. Cost 135,300 106,100 130,600 126,594
Labor and Overhead 342,300 298,500 347,199 308,760
Product Quality 54,320 72,650 96,200 100,500
Total warehouse costs 0 1,257 0 1,441
Selling $ Administrative 125,000 131,000 140,000 145,760
Net Short Term Interest 7,750 8,250 6,750 5,850
Short term loan Payment 310,000 330,000 270,000 260,000
Mortgage Interest 5,400 5,175 4,950 5,738
Mortgage Retirement 10,000 10,000 10,000 10,000
Income Taxes Paid 24,772 16,958 35,523 46,158
ST Investment Deposit 0 0 0 0
Purchase Plant Capacity 0 0 45,000 0

TOTAL CASH PAYMENTS 1,014,842 979,890 1,086,222 1,010,801
NET CASH FLOW -311,007 -239,335 -209,277 -70,153
ST LOAN GRANTED 330,000 270,000 260,000 90,000
NET CASH BALANCE 18,993 30,665 50,723 19,847

Financial ratios analysis
In order to get this usefulness information, the financial manager needs to have the capable to calculate: ROA (Return on total assets), ROE (return on owners’ equity), Gross profit margin, average inventory turn over period and the current ratio, etc.
Return on total assets (ROA): it measures how efficiency the assets of the company are used to generate profits (Introduction of Accounting, 2000, p129). It can show the net profit generated by the business and the assets owned by the business.
ROA= Net profit before interest and taxation x100%
total assets





Return on owners’ equity (ROE): measures how much the firm has earned on the funds invested by shareholders. It also shows how efficiency the business has used the resources provided by the owner to generate profit (Introduction of Accounting, 2000, p129).
ROE= Net profit after taxation and preference dividend (if any) x100%
Ordinary share capital plus reseves

Gross profit margin: measures the profitability in buying (or producing) and selling goods before other expenses are taken into account as COGS represents a major expense for retailing and manufacturing businesses.
Gross profit margin: (Gross profit/Sales)*100%
Inventory turnover period: measures the average period for which inventory is being held (Introduction of Accounting, 2000, p129).
Inventory turnover period: (Average inventory held/Cost of sales)*365
Current ratio: measures the liquidity position of the business by showing how many times current assets is able to cover current liabilities.
Current
ratio Current assets
Current liabilities
Interest Cover ratio: measures the amount of profit available to cover interest expenses.
ICR= Net profit before interest and taxation x100%
Interest expenses


Financial ratios analysis
Quarter 1 Quarter 2 Quarter 3 Quarter 4
ROA 1.95% 4.17% 11.2% 14.24%
ROE 5.82% 10.87% 12.57% 11.2%
Current ratio 1.17 1.35 1.65 3.46

According to the table, we can see there is a good trend in the financial situation of Nofirst. The ROA and ROE ratios increase gradually from 2 to 3% per quarter (especially in quarter 3 with the ROA by 7.03% and quarter 2 with ROE by 5.05%). It means that the company are using its asset in an efficiency way that it can generate a lot of profit. The current ratio also shows a good sign when the current assets is always more than the current liabilities, especially in quarter 4 when the current assets cover current liabilities by 3.46 times. It means Nofirst company is having enough abilities to pay for its current obligation.

Balance sheet
The balance sheet can provide the managers with an overview about the financial situation of the company at some point. All this information is very valuable with the managers because they can use this to make the short-term decisions as well as the long-term ones.

Balance Sheet

Quarter 1 Quarter 2 Quarter 3 Quarter 4
ASSETS
Current assets
Cash 18,993 30,665 50,723 19,847
Account receivable 343,110 378,452 422,828 467,097
Investments 0 0 0 0
Raw material 19,600 3,600 3,600 9,600
Finished Goods 26,947 0 28,378 27,789
Total Current Assets 408,650 412,717 505,529 524,333

Long-Term Assets
Plant and Equipment 499,500 499,500 544,500 544,500
Less Acc. Depreciation 39,960 59,940 101,700 123,480
Total long-term Assets 459,540 439,560 442,800 421,020
TOTAL ASSETS
868,190 852,277 928,329 945,353

LIABILITIES AND OWNER EQUITY
Current Liabilities:
Short-term Loans payable 330,000 270,000 260,000 90,000
Taxes payable 16,958 35,523 46,158 61,521
Total Current Liabilities 346,958 305,523 306,158 151,521
Long-term Liabilities
Mortgages Payable 230000 220000 255000 245000

Total Liabilities 576,958 525,523 561,158 396,521

Owners Equity 291,231 326,754 367,171 548,832

TOTAL LIABILITIES & OWNER EQUITY 868,190 852,277 928,329 945,353


Break-even analysis

The break-even analysis report is very important to managers because they need that information in order to see the break-even level of each product is how many. Based on this information, we can see if a product is profitable or not and how many units we have to sell in order to make profit. For example, we can see the product 1 (helmet) is much more profitable than the table. Somehow, the in quarter 1 and quarter 2 the product 2 (table) is not making any profit and even is a loss. But because as we plan to bring the product as the key product for our company so in quarter 3 and 4 the situation has changed. The break-even sales is decreased gradually and by quarter 4 the break-even sales is decreased by 47.29% (from 12736 to 6712). This is a positive trend for the company.

Break-even analysis
Quarter 1 Quarter 2 Quarter 3 Quarter 4
P1 P2 P1 P2 P1 P2 P1 P2
Selling Price 66 50 68 53 71 58 74 60
Variable Cost 42.71 44.63 41.98 44.25 44.86 46.52 45.73 47.63
Fixed Cost 69,757 68,393 71,684.5 72,740.5 73,108 78,592 74,322 83026
Break-even Sales 2995 12736 2755 8313 2797 6846 2629 6712
Break-even Revenue 197,679 636,806 187,337 440,600 198,572 397,068 194,547 402,713

7. Company plan

No First is one of Vietnamese plastic manufacturers, providing quality helmets and tables. The company's products are aimed for the highest level of quality and design in combination of traditional values and innovation.

Company past performances

Before the quarter 0, a plant with the production capacity of 11,000 units was purchased at the price of $499,500. A long-term mortgage of $240,000 was obtained to afford this payment. The company hired 45 workers and had the purchase of raw materials for product 1 and product 2 of 6,500 units and 5,500 units respectively.

During the quarter 0, there were only 41 available workers. The productivity of each worker for product 1 is 250 units and 300 units for product 2. In order to improve the productivity, the company decided to have an investment of $10,000 in Human Resource Development. The total labor costs were $182,000. It ordered 7,000 units of raw materials for product 1 and those of product 2 were 6,500 units. The spending on quality of each unit was $2.5 for the former and $1.5 for the latter. In sum, total cost of production in this quarter was $430,530 and total selling & administrative cost was $138,000. The net income was $24,773 while the net cash flow was negatively $ 261,125. In order to retain the net cash balance of $48,875, the company incurred a short-term payable of $310,000.

Organizational structure chart

The structure is hierarchically organized with three major departments that are marketing department, production department and financial department. Being in the lead in each department is the manager in charge of making decisions regarding the operation and performances of the firm. The departments have the same level and are all under the control of the general CEO.



No First Organizational Structure Chart

In detail, each manager has own particular tasks and responsibilities. The marketing managers are in charge of marketing research, through which he can determine the market demand, determine the product’s price and forecast sales for the following quarter. The task is also included consideration of investments for advertisings such as TV, newspapers and magazines. Popularizing the products are a major responsibility of Marketing department. After each quarter, Sales and Administrative report is shown.

Production manager’s roles are to manage and control the producing activities and operations. She cares about plant capacity, raw material purchases, and human resources managements such as workers hiring, worker productivity and development, etc. The managers also decide the spending on improving quality of the product. After each quarter, such reports as Inventory, Labor and Cost of production are required.

Finance manager takes control of the company’s financial performance and position. He deals with long-term and short-term budgeting and works directly with the balance sheet, income statement and cash flow reports.

However, the managers do not work separately. The system operates under a close coordination between these three referred departments. Based on the market research conducted by Marketing department, the Production manager could have a grasp of demand, determine how many units to produce and therefore compute the amount of raw materials to order. The act is performed only if the Finance department approves the volume of needed investment. It is how all the operations connect to each other as a causal chain. The system does not always run smoothly as besides agreement, conflicts also do exist and therefore require managers to discuss and arrange with each other before each making decision. Agreements help maximizing the effectiveness and efficiency of the firm’s performance. Information is exchanged via discussions and quarter reports. The subsystems could not work properly if they lack of thorough information and the whole perspective.

Business Plan-Lego and Barbie-Free Essay

Marketing Plan
1. Market segmentation :

In general, Lego and Barbie are two kinds of plastic toys so they should be especially focused and offered to children. According to Unicef Vietnam, there are approximately 30 millions children which is 36% out of total Vietnamese population. It can be seen that market’s range is very high so segmentation process must be evaluate carefully the most. Consider about geographic, all the three parts in Vietnam will be targeted at the same level. More detail, we are going to get attention mostly from big cities and urban areas such as Ha Noi, Ho Chi Minh and Da Nang.

A. Lego: For Lego, it was already a famous toy brand since the year 1950s. Based on Lego’s reputation and market we tend to continue offering normal-quality as well as high-quality toys whereas the price is at an affordable level for the family at even an under income scale in Vietnam. In order to limit the market segment, the focused section is planed to be children from 4 to 13 years old. Based on Vietnamese General Statistic Office and our calculation, there would be more than 15.6 children involved in this section equal to 19.5% in total 80 millions Vietnamese population. To be more specific, we only take a half of above number. In detail, because the main feature of Lego’s toy is to train the creativity of children through combining many “colorful interlocking plastic bricks” to shape various objects. Therefore, it is the fact that boys are easy to be appealed than girls due to the complexity of Lego’s toys so obviously they are who we mainly aim at.

B. Barbie: In contrast to Lego, targeted segment of Barbie doll is all the girls from 4 to 13 years olds. In our plan, Barbie’s quality is going to be normal as well as the price offering. We tend to provide Barbie dolls for all the girls which are living in the upper-normal living standard families.
One challenge for our products is how to approach customers because they are all children, they can not buy toys by themselves. It is the truth that we need to attract both children and their parents as well.

2. Marketing Goals

A. Lego’s Marketing goals :
• Domesticate 30% of toy’s market share in Vietnam at the end of quarter 4 of 2009. Keep growing constantly 5% every following quarter.
• Income is expected to increase at least 20% each quarter.
• Guarantee for a high quality product and an affordable price.
• Expanding and improving quality of after and before sales services in order to achieve the customer royalty as well as customer retention.
• Focus not only children but also their parents, who concern about quality and safety of products.
• Never stop refreshing products and services.

B. Barbie doll’s Marketing goals
• Gain 20% market share of toy in Vietnam after 8 quarters.
• Growth rate is maintained at 5% ~ 7% each quarter.
• Income increases steadily at a high rate of 40% every 2 quarter.
• Customer’s satisfaction must be considered carefully as the most important part of Barbie doll’s business.

3. Marketing Strategy and Marketing Key Performance Indicator (KPIs)
3.1. Marketing Mix Strategy:
The ambitious marketing goals that we have mentioned above reflects that our aim is to make a really big jump in business and toy’s market. It can be seen that to reach this level, Hamachi company needs to use reputation as an advantage while impressing customers with a positive image. In this part, based on the Porter’s Generic Competitive Strategies theory (Porter, M, 1985) we will present the Marketing Mix Strategy contains 4Ps, Products, Price, Promotion and Place. It will show clearly which way we use to approach all the goals mentioned.

A. Product
Based on “Three levels of product” (Kotler.P,2005), we will bring you some analyses to show how our products different with other competitor’s products


• Core benefit:
It’s easy to realize the main purpose of Lego and Barbie when they are sold to the children, to Entertain. However, a product can not survive for a long time if we introduce them only for entertainment purpose. The first product is Lego, we want to bring children not only a game to play but also a chance to gain their creativity through arranging and mixing up various colourful bricks into one perfect shape. Consider Barbie doll, it can be seen that they are not the same from head to toe. What we try to create here is the collective value.
• Actual product:
Both Lego and Barbie also have great brand name as well as reputation so it is obviously an advantage for our Hamachi over other competitors. As the fact of Toy market in Vietnam, low quality products come from China and other countries are having priority over high-quality toys so we will make the difference. From the beginning, level of Quality is always at least normal with Lego and high with Barbie. The design of Package and Product is important because it will be able to catch the children’s eyes. It must be colourful as well as trendy style. In detail, Lego toys are more modern while Barbie doll is always following the newest trend such as the hottest singer at the moment or even introducing the doll with face of the new president.
• Augmented product:
Though services are intangible, we are planning to put a lot of money in this part. If children are attracted by fantastic look and beauty of toys, their parents judge Toy in another way. They consider about safety and also moral issue what mainly affect their children. Therefore, we are going to include the guarantee certificate of quality and safety in every package of both Lego and Barbie dolls, note that they are available for 1 year. We also operate a hotline running 24/24 in order to provide for any help as well as receive the complaints from customers. After buying a product, every customer will be given a card of Hamachi to collect point for each time so when it is accumulated certain times, they would be received a special gift or a discount for every Hamachi’s products.

B. Price

Price of Lego is higher than Barbie so Lego will be made as a lead product of Hamachi. Price of Lego is set at a high level and the quality is also very high indeed. Due to the low quality, demand of Barbie doll becomes lower than Lego so we tend to produce only a small number of Barbie doll. At the first quarter, the price of Lego will be 67$ and Barbie will be 49$. In the following quarter, we plan to increase the quality of Lego as well as its price. In contrast, Barbie’s price will increase slightly and the quality will be upgrade to a higher level.


C. Promotion
There are 3 ways to promote our products, by TV advertising, Newspaper advertising and Magazine advertising. Our company is targeting to put effort on TV advertising because it is the shortest way to get attention from children. Colourful advertisement with famous comic characters sure will be able to appeal all the boys and girls. The second way to approach customers is magazine. The reason why we choose magazine is because magazines are colourful and easier to get to children’s mind. Nevertheless, with magazine we can add more descriptions. This is the thing which TV advert cannot fully provide due to the shortage of time appearing on TV. Some of our products can be produced and designed to follow the real characters. For instance, Star wars characters or some comic characters. The last and probably the least is the Newspaper advertising. The reason why we use Newspaper least because it does not provide most of the characteristics that are demanded to meet the requirement. We can create the replicas and put them in our showrooms where children and their parents can go to and see the products in real life.

D. Place
In the near future, we are planning to open 4 official shop in Ha Noi included one at Trang Tien Plaza and another at Vincom city towers, the 2 biggest shopping centre in Ha Noi. Soon there will be a shop where customer can receive the all the fastest maintaining services as well as exchanging products. The places are required to have such a good view and can attract our potential customers. To do that, we have to have our s unified in our very own style. More specifically, the places are required to be attracting yet friendly which is the things that our potential customers are looking for

3.2. Marketing KPIs

a. Efficiency of advertising

• Definition: how effects in comparison between the money that spend on advertising with the effects of those.
• Measure: the quantity of goods sold (sale) in every quarter.
• Target: decrease the cost for advertising but still keep the number of tradition customers and attract new ones as well as reach 5%sales per quarter.

b. Sales forecast and actual demand

• Definition: the sales forecast should be close to the actual demand.
• Measure: the differences between forecast and actual can be seen in the Quarter Performance Report. Manager can find the errors and take experiences for the next forecast.
• Target: become one in top 3 companies that forecast very closely to demand in the fact.




4. Marketing Forecast


4.1. Price for the 1st 4 quarters

Unit Price Quarter 1 Quarter 2 Quarter 3 Quarter 4
LEGO $67 $69 $69 $72
Barbie $49 $50 $51 $51







4.2. Advertising for the 1st 4 quarters
Marketing decision Quarter 1 Quarter 2 Quarter3 Quarter 4
TV adv
LEGO 1 2 2 4
Barbie 1 1 3 2
Newspaper
LEGO 23 27 33 37
Barbie 21 23 28 34
Magazine
LEGO 2 4 5 7
Barbie 4 3 2 3


Quarter 1 Quarter 2 Quarter 3 Quarter 4
Advertising LEGO BAR Total LEGO BAR Total LEGO BAR Total LEGO BAR Total
TV 5,000 5,000 10,000 10,000 5000
Newspaper 23,000 21,000 44,000 27,000
Magazine 6,000 12,000 18,000 12,000
Subtotal













4.3. Market research for the 1st 4 quarters





Marketing research decision Quarter 1 Quarter 2 Quarter 3 Quarter 4
Price    
TV
Newspaper  
Magazine
Prod Quality   
Unit Sold    
Market demand






























4.4. Sales forecast for the 1st 4 quarters


Product 1 Product 2
Quarter 1 6400 5700
Quarter 2 7002 6003
Quarter 3 7150 6230
Quarter 4 7350 6590


Sales Fore Cast Quarter 1 Quarter 2 Quarter 3 Quarter 4
Unit Sales
LEGO 6400 7002 7055 7350
Barbie 5700 6003 6240 6590
Total Unit 12100 13005 13295 13940
Units Price
LEGO $66 $69 $72 $73
Barbie $49 $53 $55 $56
Sales
LEGO $422,400 $483,138 $507,690 $536,550
Barbie $279,300 $318,159 $343,200 $369,040
Total Sales $701,700 $801,297 $850,890 $905,590