1. MEMORANDUM

The purpose of this research was to find an optimal strategy for VinhHao Mineral Water Corporation to enter the market of Malta, which was considered to be very potential. The report first provided the overview of Malta and the overview of VinhHaocompany as well as the business environment analysis. After several analyses on the nation, it suggested 6 different strategies for VinhHao to enter the market. The most optimal strategy was chosen by the multi-criteria decision matrix with specific recommendation.
VinhHao Mineral Water Corporation had a long history since found in 1928 with a source of quality water to exploit. In 1995, VinhHao became a corporation that had very strong reputation among drinks industry and Vietnamese brand names. The company has exported its products to many countries. The brand ViHaWa, which was only for pure water, was a new one of VinhHao. It would offer high quality products produced by modern imported equipment.
There were several reasons for VinhHao to export to Malta. Although the GDP of Malta was rather small, the GDP per capita of $24,600 (2008 est.) was very considerable. The country had favorable geographic location so it has become an international trading hub for many countries. That was also the reason why Malta was very open to import and export activities that hundreds of export-oriented manufacturing firms were operated in Malta and lots of import agencies were highly skilled. As an EU member, Malta also had several EU policies to follow. However, in general, imports were mostly unrestricted, especially no restriction for mineral water sector. The relatively low tariffs and incentives for FDI investments were attractive to exporters from many countries. Regarding fresh water, Malta belonged to top 10 countries with water scarcity and had to import 80% of its water. Malta had very substantial demand that predicted to be increased over following years. Moreover, the high-educated and skilled labor force of Malta also encouraged firm to enter the nation for further expansion.
There were six strategies to suggest to VinhHao Company to enter Malta: Exporting, Greenfield, Turnkey, Franchising, Joint-venture and Acquisition.
- Exporting: VinhHao could export products directly to Malta. Applying exporting, VinhHao would be able to avoid high investment capital and risk to learn the market. There were also several specific advantages of Malta in import/export field. However, there was existence of tariffs &VATs. Limited control over some value-add activities or fluctuation and transportation cost were also the issues of exporting.
- Greenfield: VinhHao would invest directly to Malta to build subsidiary. The benefits would be high control, operating rules establishment or 100% profits. However, they didn’t offset the disadvantages of very high cost & risk and slow execution time.

- Turnkey: VinhHao would set up a water production system for Maltese client and train their labor. By this way, the company would bear less cost & risk and short time to implement. However, there would be no long-term interest, create a new competitor while losing competitive advantage.

- Franchising: VinhHao had no franchising experience before, so it would be a adventurous trial to the company while it didn’t have an international brand name. The biggest consideration would go on very low risk and tariff avoidance of the strategy.

- Joint-venture: the company could develop a joint company with a Maltese company. This strategy allowed the company to bear less risk & less cost in comparison with Greenfield or acquisition. It also gave an advantage on quick access to the market. Conversely, there would be high risk of losing technology know-how and finding a qualified partner. Not to mention the conflict of different cultures.

- Acquisition: VinhHao would acquire a company in Malta to develop the business. The company could inherit the entire process of the acquired company and receive high incentives from the government law. The skilled labor force would be a good contribution to this strategy advantage. Nevertheless, bearing very high cost & risk was not easy for the company. In addition, there were direct ownership restrictions for non-resident company and conflict between cultures.


Among those strategies, Exporting was chosen as the most optimal strategy due to the result from Decision matrix (which contained 5 criterias: low risk, low capital requirement, short time to implement, high control and low transportation cost). The advantages of exporting strategy in terms of low risk, low capital requirement, short execution time and somehow high control have offset the disadvantage of high transportation cost. However, it was recommended that VinhHao should use this strategy for around 1 or 2 years before switching to another proper strategy for long-term expansion.




2. COUNTRY OVERVIEW
2.1 Geography location

Malta, a member ofEuropean Union, is an island located in the Mediterranean Sea, Southern Europe. There are five main islands in Malta: Malta, Gozo, Comino, Comminotto, and Filflawith. It is located 93km to the South of Sicily – Italy, 288km to the North East of Tunisia, 1,826km to the West of Gibraltar and 1,510km to the East of Alexandria – Egypt. Malta owns many bays with good harbors(Malta country specific information, 2008).


Source:Adapted from lib.utexas.edu, 2009
Geographic coordinates:35 50 N, 14 35 E
Area:316 sq km
Coastline:196.8 km (excludes 56.01 km for the island of Gozo)
Climate:Mediterranean; mild, rainy winters; hot, dry summers
Natural resources: Limestone, salt, arable land
Environment – current issues:Limited natural fresh water resources; increasing reliance on desalination.
2.2 Population
2.2.1 Malta Population

The majority of Malta population comes from Arabs, Italians and the British ethnic origin. However, the Roman Catholic person made up more than 60% participation and was among the highest rates in Europe.
In the early 20th century, Malta population increased, however, because of emigration, declined between 1957 and 1974. Since then, the population has risen gradually with the population growth rate 0.6% from 1998 and 2007, then, stood in 2007 with 408,900 citizens, includes about 3.5% made up by foreigners. According to the World Fact Book (CIA, 2009 est), current population has declined to 405,165 inhabitants. Also, under the Country Comparison Statistic (the US Bureau of the Census, 2009), currently in year 2009, Malta population is ranked 173th of the world with 0.4% of the annual average population growth rate.


Source: Adaptedfrom CIA World Fact Book, 2009 est.
Urbanization:urban population made up 94% of the total Malta population with 0.6 % annual rate of change. The industrial concentrated most in the city and the South of the island, whereas the tourism and agriculture concentrated on the North and Gozo Island.
Birth and death rate: There is 10.36births per thousand of people and ranked 198th compared to the world countries. On the other hand, the death rate is 8.38 and ranked 100th in the world.
Ethnic Group: Ancient of Maltese is Carthaginians and Phoenicians which has strong elements from the origin of Italia.
2.2.2 The Age Structure

Currently, there are 16.1% from 0-14years, 69.4% from 15-64years, and up to 14.5% with 65years plus (CIA, 2009 est).


Source:Adapted from CIA World Fact Book, 2009 est
Life expectancy at birth: is 79.44 years, includes 77.21 years for male and 81.8 years for female, ranked 29th compared to other countries.
 According to EIU (2008), with 1300 people per sq km, Malta is one of the most populated density countries; therefore, there could be many pressures on the consideration of land and water resources.


2.3 Government



Malta National Flag Malta Coat of Arms
Source: Adapted from World Face Book, 2009
The Republic of Malta (or Malta in short) was independent from the UK on 21st December 1964 and became a Republic ten years later. In the present, Malta is under the leadership of President George ABELA and Prime Minister Lawrence GONZI with a four government parties system: Alliance for Social Justice, AzzjoniNazzjonaili, Malta Labor Party and Nationalist Party. Its capital, Valletta, is in the central-eastern area of Malta and is 6 hours after Vietnam.

President George ABELA Prime Minister Lawrence GONZI
Source: Adapted from World Face Book, 2009

The judiciary of Malta is independent with a total of four courts: Constitutional Court, Civil Court, Commercial Court and Criminal Court. Each court has a jury of nine people with judges appointed by the President. According to the Corruption Perception Index (2009), Malta’s corruption is the 45th of the world and 17th of the EU, which is a promising indicators for the explicitness of the government.

2.4 Economy

Joined Europion Union (EU) in 2004, Malta has increased its GDP through years (as shown in the graph). Although the GDP of Malta ranked 149th worldwide as well as contributed very small percentage (0.1%) to the EU GDP (Eurostats, 2008), its GDP per capita was $24,600 (2008, est.) – placed 52nd in comparison with other countries (CIA World Fact, 2008). This figured pointed out certain potential of Malta in purchasing power.

Source: Adapted from Wikipedia.org, 2009



Source: Adapted from World Fact Book, 2009
Another economic indicator should be looked at is GDP growth rate. The economic downturn has weakened all economic activities, struggling the nation’s real growth rate down to 2.3% (2008 est). Moreover, the real growth rate of Malta was the lowest among new members of EU-27, while the highest Romania scored 9.9% in 2008.

Source: Adapted from Wikipedia.org, 2009
Among 2008 GDP, Services occupied biggest composition of 58.78%, followed by Industry (20.65%). Other compositions were Public Administration – Defence – Compulsory Social security (6.75%), Education (5.88%) and Health – Social work (6.39%). Agriculture only took over a very small percentage of 1.54%.


Source: Adapting from State.gov, 2009
The Malta’s economy is highly dependent on service, foreign trade and manufacturing (especially electronics and pharmaceuticals) since the beginning of 1990s due to its limited domestic market. Major favorable resources are limestone, geographic location and productive labor force. The nation only produces limited of its food needs (20%) as well as had scarcity of fresh water suppliers and energy resources.
Policy of gradual economic liberalization and the accession into EU has allowed greater role for market mechanisms, supported foreign export and increased the outward orientation of the economy. The nation has favored sustainable increasing economic growth until the global economic downturn posed a strongly effect on its economy. In 2005, Malta joined Exchange Rate Mechanism II (ERM-II), heading its way to enter Euro Zone and adopted the Euro as official currency in 1 January 2008.
Tourism played an essential role in the economy due to its stable increase since late 1970s. The tourism, which accounted for roughly 30% of GDP (2008), even boosted thanks to the introduction of low-cost flights and cruise lines since 2007. The favorable panorama of the nation has also given an economic opportunity in terms of film production in recent years.
In addition, the manufacturing for high-value adds products such as electronics and pharmaceutical products has also taken big account for Malta’s economy. Mainly of which were semi-conductors that accounted for around 75% of exports.
Lately the labor force with high education and English speaking has been productive with service and manufacturing, keeping the unemployment rate at fairly low 6% (2008 est), ranking 74 worldwide (CIA World Fact, 2008).

2.5 Other information
2.5.1 Communication

According to Trust Earned Travel, 2009, Malta communication includes:
Telephones - main lines in use: 202,300 (2006)
Telephones - mobile cellular: 346,800 (2006)
Radio broadcast stations: AM 1, FM 18, shortwave 6 (1999)
Television broadcast stations: 5 (2006)
Internet hosts: 21,386 (2007)
Internet users: 127,200 (2005)
2.5.2 Transportation

According to Business Today (2009) Malta is similar to UK on left-driving. Due to quite small country’s area, Malta has no railroad and only one airport, Malta International Airport.
Road:
The total Maltese roadway is 2,227 km – 2,014 km paved and 213 km unpaved. The primary means of public transportation in the island are buses. It is cheap and high accessible to all places in the island. There are around 500 buses,most of them are privately owed. In a normal day, half of these will run in public transport network while the others serve tourism and school transportation.

Source: Adapted from Business today.com, 2006

Ports:
As an island country, ports play a crucial role in Malta’s economy. Malta’s ports include:

Source: Adapted from Business today.com, 2006
• Grand Harbour is located in Malta capital city, Valletta.
• MarsamxettHarbour is located in the Northern of Valletta.

Source: Adapted from Business today.com, 2006
• MarsaxlokkHarbour is in the south-northern of Malta.

2.5.3 Culture

Malta has a long history of foreign occupation; hence, their culture reflects various societies (Malta history and heritage, 2009)

Ancient Phoenicians: Malta had colonized by Phoenicians around 800 BC; hence there are traces in Maltese culture such as language and traditions. For instance, the Eye of Osiris is drawn in luzzu, traditional fishing boat from the Maltese Island. These eyes came from the modern survival of an ancient Phoenician custom present that present the god of protection against evil

The Eye of Osiris in Luzzu
Source: Adapted from maltaproducts.com, 2009
Romance: 98% of population in Malta is Catholic that has been brought by St. Paul. He was a Christian and was shipwrecked on Malta around A.D. 60. In addition, Malta had been under Roman Empire in 218 BC. Thus, the various traditions, proverbs and superstitions still exist in their culture of today.

Source: Adapted from maltaproducts.com, 2009

Arab invasion: Maltese and English are official languages in Malta. In particular, 100% of population in Malta speaks Maltese and only have 88% of speaking English. Maltese language has roots from Semitic under Arab rules in 9th and 10th centuries. The Arab invasion evidences are still present through the names of many Maltese towns and villages.
The Knights of St. John: in 1530, Malta was given to the Knights of the Sovereign Military by the Emperor of Spain. During the Knights ‘domination, Malta also referred to as the Golden Age with the flourishing of architectural and artistic embellishment; for instance Renaissance and Baroque in architecture. The foundation of University of Malta, which was established in Knights period, is one of the oldest universities in Europe


The city of Valletta, one of several built and fortified by the Knights of Malta
Source: Adapted from Malta history and heritage, 2009
The French: In 1798, Malta fell to Napoleon within 3 years. Malta culture was impacted significantly. For instance; French customs and expression in daily life language still exist; Constitution, a secondary school system, university system and a new Civil Code of law. In addition, the architecture was affected in particular Church style such as being robbed of gold, silver and precious art.

Source: Adapted from Arts and Architecture, 2008’

The British: British Empire controlled Malta from 1800 to 1964 and the culture, language and politics radical in Malta changes. That is the reason why English is common in island nowadays and is used in formal language. Furthermore, British rules still remain in material form such as mail collection boxes and phone boxes

Source: Adapted from Malta history and heritage, 2009




2.5.4 International Trade

Malta has been considered as a gateway between Europe and Africa for a long time, an advantageous position to facilitate international transaction (Ocraworldwide 2009). Besides, according to Encyclopedia of the Nations (2007), Malta’s economy depends intensively on international trade.
In 1998, the import value of Malta is around US$2.7 billion, 65% of which is from Europe countries. On the other hand, Maltese export value reaches to USD$1.8 billion in the same year, and 50% is delivered around Europe.
From 2004, with the support and benefits after joining European Union, Malta increases its transaction with other countries and with the purpose of improving the economy faster as well as providing enough goods for national consumption issues. As a consequence, in 2007, export goods value, including mainly machinery equipment, chemicals, and semi-manufactured goods and so on, increases dramatically to USD$3.238 billion. Besides, the import value also rises sharply to USD$4.541. The import goods are mainly food and beverage products and raw materials providing to improve its infrastructure. (MALTA/EU: Island seeks to pass off migrant 'burden', 2009)
Moreover,Oxford Economic Country Briefings (2009) stated that due to the needs of ameliorating the current infrastructure to adapt to the rapid growth of tourism industry, the government has offered concession tax to those investors or importers related to construction. Nevertheless, compared to 2006, the import and export rate both decreased slightly in 2007. One of the main reasons is the Maltese economic growth, which is “partly attributable to lower purchases of capital goods, reflected in the drop in investment and also owing to a sharp drawdown in inventories” (EIU ViewsWire 2007).
In sum, Malta is a potential location to export goods to, especially food and beverage as well as construction materials based on current demands. Moreover, tariff in Malta is quite ideal compared to others. However, carefully consideration and research before export is also necessary since there are many harsh existing competitors that can create great obstacles for newcomers, particularly some Europe countries such as France, England and so on.





3. ORGANIZATION PROFILE AND PRODUCT CHOSEN
3.1 Company
3.1.1 Company overview

VinhHao Mineral Water Corporation was found in 1928 under the name SocieùteùCivileD’Etudes Des Eaux Minerals De VinhHao. This establishment was used to exploit mineral water source since source’s quality was equal to France Vicky water. In 1995, VinhHao was restructured to become a corporation. Now it has a US automatic production line with capacity of 30 million liters per shift. (Company Profile, 2006)
3.1.2 Core business

VinhHao focuses on bottling mineral water near VinhHao mineral water source for domestic usage and export purpose.

3.1.3 Mission statement

“Aiming to produce healthy mineral water for customers with high quality automatic production line and mineral water source “

3.1.4 Achievements

 In AC Nielsen top 500 famous brand in Vietnam in 2006
 In top 100 Vietnamese strong brand judged by customers in 2006
 Granted as “Hang Viet Nam chat luongcao” from 1997 - 2007
 “Sao VangDat Viet” award in 2004 and 2006 judged by Young Vietnamese business association
 Vietnamese gold cup in food
 Vietnamese trusted and qualified award in 2006 granted by Vietnamese Ministry of Trade


















3.1.5 Company structure
Hybrid structure: combined Functional and Geographic structure

















3.1.6 Product overview

Overall, VinhHao is currently producing five different types of products, which mostly are mineral water and its related products like pure water and soft drink (Company Profile, 2006).


Mineral water with gas (medium mineral content)

Mineral water without gas (low mineral content)


Soft drink with mineral (high mineral content)

Pure water


Sprirulina seaweed

Skin nourishing pure water


One main difference that makes the products of VinhHao become unique in the market is that the water of the company has high mineral content which is certified as very good for the health of the consumers. There are many researches about the content and usage of VinhHao’s water had been carried out in the past by several scientists, their results were so good that up until now, VinhHao’s mineral water is still the only bottle water that is allowed to sell in Vietnam hospitals.
The mineral content in VinhHao products is included: calcium, magnesium, potassium, sodium, acid silic and bicarbonate. These minerals are said to be very good for consumer’s bones, teeth, muscle, and nervous system, provides energy, helps to stabilize the pH in the body and decrease the acid level in stomach. Therefore, the products of VinhHao are considered to stay in a different level than other pure water brands and as a consequence, the prices of them are usually much higher than the ordinary pure water.

3.2 The 4Ps
3.2.1 Product

a. Core benefit: pure water to fulfill basic physiological needs and to improve health.
b. Actual products:
- Brand name: a strong brand name that was already popular for over 70 years in Vietnam water & drink industry.
- Features: water is bottled by modern automation line imported from America. There are 3 kinds of bottled water to meet different needs of customers and for convenient use: 330ml, 550ml and 20l (picture).


Source: Adapted from photo. Easyvn.com
- Quality level: high quality that meets product qualification for safety and cleanliness as well as the guarantee from Pasteur medical institution. The company has won continuous prizes for Vietnamese High Quality Products.
- Packaging: for small products (330ml & 550ml) are packaged in box of 24 bottles for customers who purchase high quantity (see picture).

Source: Adapted from sieuthibep.com, 2009

c. Augmented product:

- Delivery: wide distribution system across regions of the country could provide delivery services to customers.
- After-sale service: the company has an official website, in which displays contacts such as phone, address and email of the company for customer service.

3.2.2 Price

VinhHao Company offers a wide variety of products to satisfy alternative needs of customers. Thus, the price is also different based on their size as well as the ingredients.
The product VinhHao Company chooses to export is Vihawa, a new pure water product with the cheapest price among VinhHao’s brands.
Converting into Euro currency, it might cost only about 1 Euro/bottle (20l), a quite affordable price for Maltese. However, due to the addition of logistic cost (transportation, import tariff, storage and so on), the final price of Vihawa sold at Malta will be higher. Specifically, 500ml bottle will cost 1 Euro per one and 20l bottle will be 2.5 Euro.

Product Price


1 Euro/bottle
(non-carbonated)









15 Euro/bottle
(Pure water)

Furthermore, since VinhHao is new in Malta market, we also need to apply some pricing strategies to get Maltese attention about our product:
• Time pricing: in the beginning, we will use sales off 20% campaign for Vihawa product (500ml and 20l) for the first 3 months in order to give Maltese a chance to try Vihawa. Moreover, in special occasion, we also provide promotion to Maltese customers. For example, in Valentine day, couples who buy two bottles of Vihawa can receive 10% discount as well as a rose.
• Discount and allowance pricing: customers who bought the whole Vihawa barrel (24 500ml bottles) will receive 10% discount compared to buy separate bottle. Besides, we also offer member program for who order Vihawa 20l bottle regularly (each 2 weeks). The distribution fee will be free and the price will be deducted to 2 Euro/bottle.




3.2.3 Place

Manufacturing location: 1A Highway, VĩnhHảo Commune- TuyPhong District - BìnhThuận Province
Distribution system:VinhHao Company sells products not only to domestic customers but also international customers from other countries such as US, Australian, Canada and Taiwan. Hence, the logistics department takes responsibility to distribution activities.
VinhHao Company was established in 1909 with high reputation and has a stable and widens distribution system in the domestic market. However, VinhHao has just broadened to the international market several years ago. Therefore, freight forwarding service and third party logistic are two effective methods to assist company in exporting products to other countries.
According to VinhHao products, water bottle is classified to beverage industry and the demand depends on the population. Therefore, VinhHao should focus on Malta Island because it has a capital and center cities with high population. There are main target markets:
Name Population Latitude/Longtidue
Birkirkara
21,676 35.897 / 14.461

Qormi
18,230 35.876 / 14.472

Mosta
17,789 35.909 / 14.426


Source: Adapted from geonames.org, 2008
As mentioned above, Malta has one air port and 3 main harbors. In consideration, the shipping mode is appropriate because it is cheaper than air mode and can carry a lot of containers. After researching, Malta Freeport as a free zone located in Marsaxlokk that is a major player on Mediterranean ocean. It is also a gate way to carry freight and cargo from European Union Trade, Middle Eastern and Asian. Hence, VinhHao can take advantages on not only strategic location but also free duty or reducing rates of tax and investment tax credits. Furthermore, Malta Freeport provides the warehousing activities with a high facility and diversifies services that include storage, packaging, labeling and so on. They have 6 general purpose warehouse and total is 2,400 square meter and each having 1,000 square meter of covered space. The entrances are 5 meter in width and 5.5 meter in height and got a BS EN ISO 9001:2000 certificated; thus, renting warehouse in Freeport is the right option for VinhHao (Malta Freeport: Warehousing, 2009)


Source: Adapted from maps.google.com, 2009
Malta is the small island over 300 km2 and the main mode of transport in Malta Island is road. After importing to Freeport, products will be transferred into trucks carrying straightly to distribute to all partners in 3 big cites. The total lead time is supposed to be 5 to 6 hours for each trip from port to partners














3.2.4 Promotion

a. VinhHao’s website

According to Busuttil, C (2004), Malta has ranked the high rate of people using the Internet at home (80% residents have a personal computer) among EU countries. Moreover, the VinhHao promotion objectives currently also aimed to advertising online. With the Online advertising, company believed that they can minimize the advertising costs compared to other media advertisement methods and another part of their budget they can use for helping the society. Therefore, using the Internet for advertising is prior choice for VinhHao to introduce their products into Malta, because of matching their principal objectives as well as satisfied Maltese’s.
Same as the company’s strategy, any promotions are implemented through Malta always provide the strong message- bringing the pure and healthy water for customers.
The main website has been established and used since 2006. Thus, it may benefits for the company to re-use its resource in the global for advertising. With the website, VinhHao can show out their bibliography, especially product news, promotions.

b. Link Building

According to Liquid Studios Ltd, one of the well-known E-online advertising companies in Malta, over 85% users of Internet use “Search Engines” to find the best products and services that fit for their demand. Thus, the company could build the back links to provide some interesting promotion information and images in other international and local Malta websites. It is enable customers to click on and link directly back VinhHao’s home page. Additionally, VinhHao’s “key word” research is put on the top of best page ranked websites- search engine like Google, Yahoo, and MSN which are a tool almost used by the Malta Internet users.

c. VinhHao Legendary- word of mouth

The brand name – VinhHao named under the well-known story about Huyen Tran’s princess. As a result, the nice story has created a nice image for VinhHao Company. As well, VinhHao’s image is honored to be as a symbol for Vietnam mineral water. Therefore, company could use this legendary to promote product. The benefit of it is not only introducing the VinhHao brand name to Maltese in particular, but also contributes to the Vietnam’s image and tourism.


d. Printed adverting

Because of cost saving, VinhHao selects slightly newspapers and magazines as a small part of their marketing campaign. This media type is the most closely and directly bring good impressions and images in customer’s minds. Additionally, according to Kilman, L (2008), number of people buy newspaper daily increased rapidly and + 20 % increasing in Malta in this year 2009. For that reason, VinhHao could post sometimes their message in local newspapers (eg: Sunday Times) to increase customer’s awareness.

e. Sales promotion
VinhHao could offer special promotion campaigns such as discounts prices for purchasing large amounts, buy 12 get 1 free, subscription-based products, or bring awards to home during special events (especially outside activities) in Malta. By doing this, it could stimulate product trial and purchase.

Source:Adapted from Events (2009)


f. Malta Charity Event Sponsors

Besides doing the business, Vinh Hao could participate in some charity events , eg, “Run for Charity” in Malta. Encourage employees register in these events or possible be a sponsor – providing water for volunteers to drink.






4. BUSINESS ENVIRONMENT

4.1 Business practice
4.1.1 Hofstede’s 4 dimensions


Source: Adapted from Hofstede, G, 2009
a. Power Distance Index (PDI)
PDI refers to the level of inequality that could be accepted in the society. Following by the chart description, Malta has a lower PDI score than Vietnam. It explained that Malta members viewed them as equal. Compared to the world, Malta scored at 56 (Culture Dimension, 2007) in somewhat in the middle on the culture scale. According to Malta Bureau of Democracy (2001), Malta residents are respected a human rights and they start to believe and accept on equal distribution equals, for example, there is not much barrier to report to the top of management or supervisors and employees are equal. Therefore, in order to do business well in Malta, building a flatter organization and focusing on teamwork is essential. Additionally, it’s necessary to involve many people in decision making process and make Malta employees feel their awareness and being respected.

Source: Adapted from Intercultural Sensitivity, 2007

b. Uncertainty Avoidance Index (UAI)

UAI refers to the level of how society members feel when any uncertain situation occurs. Compared to Vietnam, Malta has a higher score greatly in the sector. It means that Malta residents are likely involved and governed by rules, they need a clear structures as well as tasks and expectations, differences are especially avoidance because Malta employees pay attention on planning carefully and relies on rules and laws. According to Intercultural Sensitivity (2007), Malta is one of the top of the countries is high in UAI, as a result, the article also suggested that employees will be motivated by safety, security and strong formal regulations in working at Malta.
c. Individualism

In comparison between Vietnam and Malta, the result shows that Maltese culture gets a higher rate on Individualism (59). It means Maltese people expected to look after themselves and their family .On the contrary, Vietnamese culture is considered to be collectivism (20). Vietnamese people are integrated into strong, cohesive in team. It often leads to clash culture when doing business in Malta. Thus, Vietnamese enterprise should take into account to how to adapt with Malta culture in order to expand business.
d. Masculinity

According to the chart above, Malta (46) reaches higher rate than Vietnam (40) but both countries are femininity. This demonstrates that the roles of males and females in workplace and family are equal. It proved by GDI (gender- related development index) and GEM rate (gender empowerment measure) that measure whether women take part in economic and political life (Malta, 2009). Malta ranks 66th out of 155 countries. Consequently, VinhHao should not pay attention on how to treat and provide the fair environment between male and female in Malta.





4.1.2 Dos & Don’t

According to Culture of Malta (2009) and Business practices and etiquette in Malta, there are some dos and don’ts that VinhHao should consider carefully
Dos Don’ts
• Be punctual
• Attend mass on Sunday
• Talking about politics
• Wear dress codes in offices
• Make appointment some days before meeting
• Shake hands when being introduced to someone, when greeting and when leaving
• Exchange business cards at the end or the beginning of a business meeting, and by requested if it is a social event
• Business visits are best conducted between May and Octobers • Wear scanty dresses in other places rather than the beach
• Wear immodest dresses inside a church
• Hold hand between males in public places
• Veil if you are a woman
• Invite someone to your home for tea or dinner if you do not have a very good reasons for that












4.2 Social Condition
4.2.1 Labor force

According to the United Nation Database (2005), Malta labour force is 42.7% of the total population, made up about 173,000 employed people (CIA 2008, est). Additionally, under the survey (Camillari, I 2008), 11.1% of those are primarily working as their part-time jobs.

Source: Adapted from Malta with lowest employment rate in EU, 2008
Malta had the lowest female employment rate with 31.2% female adults (age 15-64) participation. Compared to male employment (68.8%), Malta has scored the higher rate than EU 27 average. With the statistics collected, Malta is the greatest male and female difference in EU.
The pie chart showed that the percentage of people working in Agriculture sector is the lowest percentage; producing only 20% food needs, as a result of limited fresh water supplies (CIA, 2009, est).

Source:Adapted from CIA, 2009
On the other hand, although the EU has brought many benefits to the freedom and movement of employment, Malta has strictly rules to control because of the historically highest unemployment rate. Thankfully, it is now not much problems, therefore the unemployment rate currently only made up 5.9% of total population. (CIA, 2009, est.). With this rate, Malta registered the lowest unemployment rate in EU and ranked 74th of the world.

Source:Adapted from CIA, 2009




4.2.2 Staff by Industry

In recent years, in accordance with National Statistic Office in Malta (2009), Malta employment in the Electricity, Gas and Water Supply industry is taken 6% includes in 79.6% male and 20.4% female with 40.3 average age in the employment rate.

Source: Adapted from Statistic Office in Malta, 2009



4.2.3 Education
a. Literacy

92.8% of total population that people from age 10 to over can read and write. Malta school life expectancy (from primary to territory) is 15 years for both male and female (CIA, 2005 est). With 5.1 % of GDP that expensed for the education, Malta stands up to the 65th of the world.
According to the National Office Statistic in Malta (2009), The Malta labour workforce has a high skilled and educated. The high proportion varies by people who speaking English and Italian. Additionally, the high education labour rate could be a good result of the coordination between industry and university, which ensures to provide a high workforce’s conditions and skill requirements.
b. Staff by Qualification

The major of population are all graduated a secondary level of education. Addition, 8% in the total of them get Master degree or above.

Source: Adapted from National Statistic Office in Malta, 2009
c. Staff by Occupation

The chart below showed the various jobs are taken by Maltese employed workers with the major is focused on Services, Shop and Sales workers. With creating a great advantage for selling products, especially, water supplies.


Source: Adapted from National Statistic Office in Malta, 2009



4.3 Economic Conditions

Due to the limited domestic market, the Malta’s economy is highly dependent on international trade (EIU ViewWires 2009). And according to CIA World Fact (2008), fresh water and energy resources are considered as scarcity in Malta. As a result, these lacks of resources highly relate to the manufacturing of other products. Hence, the needs of importing water as well as energy resources are unavoidable.
There are many problems occurred with water consumption in Malta. According to Knox (2008), the water is highly polluted. Besides, the management of water of Maltese government is not quite strict leads to several issues such as overproduction from aquifers, registered boreholes reach to 5000 with several numbers of unknown boreholes, limited recycling water and so on. All issues contributed to the current scarcity of water.
With this situation, Malta doesn’t have enough water for agriculture production and has to import commodities from other countries. In order to manage the water rationally, these commodities are converted into virtual water, a concept to illustrate the amount of water consumed in the manufacturing process of a given goods (Blue Plan Notes 2008). For instance, the Figure below illustrates how the imported virtual water linked to grain and bean imports in different countries in 2008.


Furthermore, Cremona (2009) stated that water price has doubled in recent years. Since the tap water is not as safe as it is said, people tend to buy bottled water with €0.50 per litre, which is 400 times higher than price of tap water. It can be a potential advantage for VinhHao when entering Malta market.
Besides, every year, the import rate is always higher than export rate as showed in the below graph.

Specifically, main import products in 2008 are listed below. It is easy to recognize that food import occupies 12% of all, which is quite high. It also means that the virtual water imported is pretty much.

Another aspect needs to be considered is the water production in Malta. In general, there are many ways to produce water in Malta such as groundwater, rain water, and desalinated sea water and so on. However, according to National Statistics Office (2004), from 2001 to 2003, the trend of using of groundwater decreased while pumping sea water to desalinate was preferred. And until 2008, 50% of water supply in Malta was desalinated water (Sapiano 2008).



















Especially, the production of drinking water also decreased a lot due to the water lacking condition. As a result, the import of drinking water is a quite potential industry in Malta.









4.4 Finance

According to National Statistic office of Malta (2009), Maltese government has been very opened to financial foreign support by offering tax support, export incentives, few restrictions on foreign ownership, etc. As a result, they become a hot spot for FDI even in the current economic crisis. Malta attracted € 207.2 million FDI in the first six-month in 2009.

Banking system is a strong field in Malta as a result to support this trend. By joining the Organization for Economic Co-operation and Development agreement, Malta banking system has to follow EU regulations which enable a stable money market (EIU ViewsWire 2008). However, the main operations are on retail nature with two largest banks: Bank of Velletta and HSBC Bank Malta. Hence VinhHao must prepare fund before operating in Malta since Maltese banking scale is quite small. However, because of strong banking system, VinhHao can easily transfer fund from outside to Malta.
Malta has a small security market with only 18 stocks listed which is regulated under Financial Markets Act. Although it is a tiny market, Malta Stock Exchange Index was around 3,324 in December 2009 which was around 6 times higher than Vina Index at the same time (Malta Stock exchange 2009). Hence, it required more fund for companies if they want to enter Maltese market by acquisition or similar method.
Euro, Maltese currency, has appreciated from US dollar from 1.26 to 1.54 USD (2008) and USD also appreciates from VND. This trend ensures that investing in Malta will be safe in case of exchange rate fluctuation. In addition, inflation rate in Malta was quite stable and closed to EU average. However, in 2009, it increased to 4.3% - 2.3% higher than EU average. This resulted from increase in alcohol, tobacco, hotels and restaurants price. High inflation rate plus decrease in FDI show that financial condition in Malta is quite unstable and a careful financial plan need to prepare before entering market.













4.5 Regulations/ legal issues

According to the preliminary report of World Bank’s annual economic research this year, Malta is in the second most changed region (Eastern Europe & Central Asia) in term of regulations. These changes mostly aimed to make the business related rules more transparent and efficiently for both existing and newly open businesses. Moreover, other aspects like property rights and commercial dispute are also reconsidered so that they are fair to everyone and more effectively solved. So overall, it can be said that Malta is gradually becoming more open and welcome to do business.

Source: Adapted from Doing Business in Malta, 2009
For a foreign company like VinhHao to start selling its pure water to Malta, good news is that it can apply various different entry strategies without too many restrictions (PricewaterhouseCoopers 2009). Firstly, it is very easy to export products to Malta since generally the country does not put any laws to restrict importing. They almost allow all kinds of legal products to enter the country and even do not place any limitation in any volume-based quotas at all. The only problem here is that being a food-kind product (pure water), VIHAWA of VinhHao will be more carefully examined before the company can gain the importing license than other regular products. For a health related product like VIHAWA, four departments that is Agriculture, Police, Trade and Health will together consider the quality of the water and the company; only when they are sure that the product of VinhHao is safe for their people that the company is allowed to sell its water there.
Secondly, besides exporting, VinhHao Company can also apply other strategies like joint-venture or acquisition easily with the easy law of the country (PricewaterhouseCoopers 2009). As long as the act of these strategies do not create any monopoly position, do not prevent or remove any competition in the pure water market then there will be no problem for VinhHao at all.
Furthermore, it is easy and safe to access to the capital in Malta. A recent report from the World Economic Forum (cited in PricewaterhouseCoopers 2009) stated that the old banking system of Malta is the 10th soundest all over the world. Any company who can show a healthy equity and promising project financing to the bank can access to a wide range of financial services, like overdraft or term loans, in a very flexible and rapid manner. Moreover, being an official member of the EU, Malta applies a straightforward framework in recording loans and investments, therefore all parties who interested in doing business with the financial system in the country can be more secured as if doing with the EU standard.
Last regulatory concern for a company to do business in Malta but not least a problem is the tax system. As being described very thoroughly by the PricewaterhouseCoopers (2009), tax in Malta is simple and requires very little documentations. For a company of a non-EU member like Vietnam, VinhHao will be subjected to some import duties and VAT. Fortunately, it is very convenient for the company since it only needed to prepare a basic customs document that included detailed descriptions of the product provided and some other relevant information. This document is called “Single Administrative Document”. Even more convenient, there is no particular regulation that is related to bills or official agent, so that the company is very comfortable to choose its best strategy to work in the country.









4.6 Competitors
4.6.1 Direct competitors

VinhHao’s direct competitors are mineral water manufacturers and foreign mineral water brand name exporting to Malta. In addition, Malta Island population will be their target market.
Because Malta is lacking of fresh water resource; therefore, only 20% of water manufacturers in Malta and 80% is importing products from other countries such as Germane, China and so on. The water bottle is homogenous products; however, mineral water firms have conformity to EU standards in order to sell product to Malta. Hence, although there is a mushroom of foreign brands in Malta, the reason above contributes to decline the rivalry in mineral water industry; consequently, the rivalry in this industry is medium high and it is an oligopoly market. There are some direct competitors

Source: Adapted from List of brand in Malta, 2009
a. Manufacturers in Malta




Name Brand name Competitive advantages
General Soft Drinks Co. ltd
(General Soft Drinks: About us, 2009) Non-refillable PET bottles.
0.5Ltr package (12 bottles per pack).
2.0Ltr package (6 bottles per pack).
1 Ltr packages
• Local franchise of Coca-Cola
• Establish in 1952 with the long history
• Have a good relationship with the local community such as sponsor of the restoration of an ancient building in Malta
Company strategy:
• Directly manage with all customers such as home deliveries and distributing to retailers
• Deliver 24 hours and 7 days and complement 1600 cold drinks equipment on Maltese market
TessonsLimited
(TessonsLimited: Company profile, 2009) Packaging
6 X 2 Ltr.
6 X 1.5 Ltr.
12 X 0.5 Ltr.
• Established in 1993
• Operate in the bottling of mineral water (Bella mineral water), juices (Samba juices) and energy drinks (Spark Cola)
Company strategy:
• A first local company to adopt PET technology which can be recycled and friendly environment
• Distribution network has more than 1500 outlets in Maltese Island.
Eco Pure Premium Water Company Limited
(Company, 2009) Packaging
0.25 litre Glass - Still
0.50 litre PET - Still
1.5 litre PET - Still
2.0 litre PET - Still
2.5 litre PET - Still
Multi-packs:
0.5 litre PET bottle x 12-pack
1.5 litre PET bottle x 6-pack
2.0 litre PET bottle x 6-pack
2.5 litre PET bottle x 6-pack
18.9 litre containers and dispensers for home or office with various to choose from • Set up in 1995
• Is a subsidiary company of The Farsons Group Company
• Focus on a chemical and microbiological pure
• Concentrate on high quality of water to meet “Quality of Water Intended for Human Consumption certificate”
• Manufacturing process achieves ISO9001:2000 Quality Management System and HACCP (the Hazard Analysis and Critical Control Point) standards
Company strategy:
• Offers door-to-door delivery to homes and offices
• Provide many product lines to satisfy customer demand
Quintano Food
(Quintano Food: cooperate profile, 2009) Packaging
6 X 2 Ltr.
6 X 1.5 Ltr.
12 X 0.5 Ltr.
• Is subsidiary company of The Farsons Group Company
• Water has 0.002 % sodium that is ideal for a low sodium diet people.
Company strategy:
• Add lemon and peach flavor without sugars
• Target market: Maltese diet people and health conscious customers
• Marketing strategy: focuses on in store promotion, sponsorship and take part in Malta Food and Drink Fair

b. Mineral water exporter

According to List of Brand in Malta, 80% of Mineral water in Malta is imported. As the pie chart above, most importing water bottle products come from European countries especially from Italia, France and Greece. These countries also located in the Mediterranean Sea, Southern Europe and near to Malta and are member of European Union. Therefore, geographic location is the advantage to assist them in reduces the transportation fee in comparison to others. In exporting product to Malta, these countries have some benefits such as free import duty, reduce VAT tax and easily to transaction.

Source: Adapted from maps.google.com, 2009

4.6.2 Indirect competitors

Besides some direct competitors above, VinhHao encounters with some indirect competitors which are substitute products of water bottle in other beverages’ industry like alcoholic beverage, brewed beverage, carbonated beverage and fruit juice.
Alcoholic beverage: According to Life Style Survey in Malta (2007), 36% of Malta adult population consumes alcohol drinking. In Malta, average amount of bottles of beer weekly by type and sex is 5.4 and it is a highest consumption in alcohol beverage. This means beer is the favorite beverage in Malta. The local beer manufacturers of Malta have a strong competition with the high quality and competition not only in Malta but also exporting to various countries around the world. For example, Cisk Lager and Hopleaf Pale Ale are 2 popular with local brand name and have won many prestigious International Awards. Other alcoholic beverages are wine and Tots of spirits. Every week, 5 tots of spirits are consumed in Malta; meanwhile, the average amount of glasses of wine is only 4.2. Compared to beer, the market demand of Malta in 2008 was just only 100,000 tons and 70% amount of wine and spring were imported from other countries such as France, Italia, US and so on.
Brewed beverage: Tea and coffee are common drinks that were introduced into Malta under British occupations and gradually became part of local customs. Brog&Aquilina and CaffeCordina are notable leader of tea and coffee industry. Brog&Aquilina are importer and distributor with 65% of the market share in Malta. Meanwhile, CaffeCordina is one of Malta’s oldest coffee and first companies that have started a franchise Coffee Culture and sold 4,000 cups of coffee per day.
Carbonated beverage and fruit juice: According to the Drinks: Impact on health and on the environment (2009), the demand of fruit juices and soft drinks have increased sharply since 1980s. In addition, fruit juices have a fast growth because Maltese people consider fruit juices is a good source of certain vitamin and good for their health. In Malta, soft drink is the favor drink of young people especially children. Coca Cola and Farson Group manufacturers are leader of soft-drink market in Malta 2009.






4.7 SWOT Analysis

STRENGTHS WEAKNESSES
• A strong brand name with high reputation in Vietnam.
• Own production line and have sources of water (VinhHao, 2009)  cost advantage.
• Have many experiences in exporting and trading with foreign countries (VinhHao, 2009).
• High quality products meet national standard (VinhHao, 2009).
• Offer various sizes of bottles for different demands. • Lack of experiences in doing business with Malta.
• Unknown by Maltese consumers  take time and effort to penetrate into the market.
• Losing market share in Vietnam to other foreign firms.
• Not belong to EU  losing some incentives.
OPPORTUNITIES THREATS
• A hub of international trade.
• Shortage of water supplies  increasing demand for pure water.
• Many law incentives to attract FDI investment. The World Investment Report (2008) listed Malta 3rd worldwide on index performance and considers the nation as a “Front-runner” in FDI inward attraction potential (PWC, 2009)  big advantage for foreign firms.
• Protection laws for trademark, patents, etc are available (PWC, 2009)  protect the brand name ViHaWa.
• Imports are mostly free in the nation (PWC, 2009).
• Professionalism in doing import/export.
• High-educated workers and relatively cheap labor  good for the company in case of factory investment. • Taxation, tariffs and other legal issues.
• Goods as foodstuff require special clearance procedure (PWC, 2009).
• Competition from other firms from EU nations may arise.
• Logistic costs  fluctuation could affect prices and customer service.


5. GLOBAL COMPEATING STRATEGY



5.1: MULTI-CRITERIA DECISION MATRIX

After considering carefully among 6 strategies, we decided to pick 3 that we consider to be most suitable for current situation in Malta: Direct Exporting, Joint Venture and Acquisition.
Furthermore, we also come up with a Multi-criteria matrix comprising of 5 main criterias in order to evaluate and pick outthe final appropriate strategy to bringthe most benefitto VinhHaocompany:

CRITERIA WEIGHT REASONS
1 Low Risk 25% Risk of being damaged by unexpected factors is the fear of many firms, especially when they enter new market. Hence, VinhHao should try to reduce the risk as much as possible.
2 Low Capital Requirement 25% Calculate the amount of money carefully before setting up business in new market is quite important. VinhHao is not a big firm compared to other international company, thus, choosing strategy with low capital requirement but still bring good benefit is vital.
3 Short duration to implement 20% Shorten the time to enter and do business in new market might bring many advantages and save a certain amount of money for VinhHao.
4 High management control 20% The high control over the firm in new market plays crucial role to the success of the business.
5 Low cost of transportation 10% Adapting a strategy which can deliver product to the same destination with lower cost will save VinhHao a lot of money since transportation is indispensible part to VinhHao business.

Strategy Low Risk (.25) Low Capital requirement (.25) Short duration to implement (.2) High Management Control (.2) Low transportation cost (.1) Total
Exporting
9 (2.3) 8 (2) 8 (1.6) 8 (1.6) 4 (.4) 37 (7.9)
Joint Venture 7 (1.8) 6 (1.5) 6 (1.2) 6 (1.2) 7 (.7) 32 (6.4)
Acquisition 5 (1.3) 2 (.5) 2 (.4) 9 (1.8) 8 (.8) 26 (4.8)

Exporting:
Low risk:
The market of Malta is totally new to VinhHao, which means there could be many unexpected factors affect the company. When applying exporting strategy, VinhHao doesn’t have to worry about finding new resource providers for the production or the fee of building new factory. It will be very dangerous if after you spend a lot of money on the new factory in Malta, the business goes down. In that case, VinhHao would lose a lot. On the other hand, while the business is not running well, the company can withdraw out of the market more quickly compared to other 2 strategies. This is a big advantage of exporting that allows it points to be highest (9).
However, exporting strategy still has to deal with the most dangerous risk: losing goods in transportation process due to bad weather or pirates. Luckily, VinhHao always buys insurance for its goods, thus, when unexpected issues occur, VinhHao doesn’t have to suffer much.
Low capital requirement:
As mentioned above, since VinhHao doesn’t need to build new factory in Malta if applying Exporting strategy, the capital requirement is not as high as other 2 strategies, thus it’s graded 8. Both Acquisition & Joint venture require high capital investment to acquire physical business.
The highest cost VinhHao has to handle is transportation cost, including fee to deliver from Vietnam to Malta as well as to wholesalers and retailers in Malta. Besides, import tariff and warehouse cost should also be considered carefully in order to set appropriate price for VinhHao product.
Short time to implementation:
Because VinhHao doesn’t need to set up operation plant or distribution channel in Malta as well as acquiring physical business, the implementation of exporting strategy is considered to be shorter than others. The main sources consuming time for implementation are getting import certification, finding adequate shipping companies, agencies and clients in Malta to sell. Among these, import certificate as well as tariff may cost most time of implementing exporting. Hence, export is rated 8 for this criteria.
Acquisition & Joint-venture require a lot more time to do research and implement. It takes time to find a business to acquire or to cooperate with, especially in such unfamiliar market as Malta. Not to mention about many time-consuming procedures in the nation that the company has to get through.
High management control
Acquisition prevails 2 others in this criterion with 9 points due to its advantage while exporting with 8 points has limited control over some activities. Because everything is done in Vietnam, VinhHao can control the quality of water in production. In addition, control of transportation cost allows VinhHao to control selling price in Malta. In contrast, joint-venture must share power depending on percentage owning in company (6 points).
Low transportation cost:
Acquisition, thanks to its location, scored highest for the criteria (8) because water is produced in Malta so delivery cost is much lower compared to exporting. Exporting costs a lot more transportation fee due to the carrying of water from Vietnam to Malta. There are 9515km on airplane distance between Vietnam and Malta. This is even greater if using sea transportation which is the cheapest means of transportation for long distance that we intend to use. As a result, exporting only scored 4 for these criterias.
Source: Adapted from timeanddate.com 2009

5.2 RECOMMENDATION

Exporting strategy has scored highest among 3 strategies, and thus becomes the most optimal strategy to implement. Indeed, it has preceded others in most of important criterias such as low risk or low capital requirement. Look at the decision matrix, it’s obvious that the strengths of exporting strategy can compensate for its weakness, which is considered to be highest transportation cost. It is recommended that VinhHao should employ exporting strategy to enter the market, testing and experiencing the market before investing higher capital to Malta. In the first year, VinhHao should employ the expertise of import agency in Malta because they are familiar with the market to help us overcome the shortcoming of a new entrance, which is lack of understanding about the market. After that, it’s expected that VinhHao build an official office in Malta to have higher control over the exporting, build a distribution network and to employ agent as consultant.
However, exporting strategy is not the most optimal strategy to use for long-term period since firms usually switch to another strategy to fit with the new situation. After building a good base and gradually building up reputation over Maltese consumers, the criterias in the decision matrix will be changed significantly due to the new situation, which is not for new entrance anymore. Probably low risk, low capital requirement or short execution time is not as much important as entering period. This is the time VinhHao should invest more capital to build factory for production and to have more control over the implementation. That’s why Acquisition or Joint-venture could be a proper choice to consider.
TARIC Code & Duty Rates for Mineral water(Source:http://ec.europa.eu/taxation_customs/dds/cgi-bin/tarduty?Taric=2201101100&SimDate=20091231&Action=1&ProdLine=80&Country=MT/0046&Type=0&Action=1&YesNo=1&Indent=-1&Flag=1&Test=tarduty&Periodic=0&Download=0&Lang=EN&Description=yes)
Simulation date : 31/12/2009
TARIC code 2201101100
Country of origin/destination Malta - MT (046)
2201 Waters, including natural or artificial mineral waters and aerated waters, not containing added sugar or other sweetening matter nor flavoured; ice and snow
- 2201 10 Mineral waters and aerated waters
- - 2201 10 11 Natural mineral waters
- - - 2201 10 11 Not carbonated
- - - 2201 10 19 Other
No restrictions

5.3 SUPPORTED ARTICLES

Extract 1: Barlow, M & Clarke, T, 2002, ‘Who Owns Water?’ , The Nation, viewed 31 December 2009, http://www.thenation.com/docPrint.mhtml?i=20020902&s=barlow




Extract 2: Anderson, T & Landry, C, 2000, ‘Exporting water to the world’, ucowr, viewed 31 December 2009, < http://www.ucowr.siu.edu/updates/pdf/V118_A8.pdf>












Extract 3: Branch, A, 2000, ‘Export Practice and Management’,Thomson, 2end, Lon Don, UK, pg 343-344








6. FOREIGN MARKET ENTRIES


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The numerous techniques for carpet cleaning putting together constructions possesses gone through energetic variance using the goal of decreasing capability rate not to mention utilization. Impact this approach planned, manuacturers invented construction behaviour that will be firmly covered position away trained atmosphere because of escaping. Nonetheless, this approach come to be able to deficiency of fresh air motion included in the construction, when the brainwashed oxygen is always within and also there isn't a climate launched. The deficiency about air flow transport might make a good bad inside natural environment. Good explore made by way of the Enviromentally friendly Safeguard Company or perhaps EPA, shows that the degree of toxicity connected with within oxygen could very well be two for you to 5 occasions in addition to 100 intervals alot more better as opposed to which in out of doors pollutant tiers. Indoors Discuss Toxicity and additionally Reducing the probability of it is occurenceCleaning items, clothes products and services, curly hair sprays, aroma, air flow fresheners, wax lights, along with pesticides, and stuff like that, are usually compounds we earn in this particular houses that we all deliver ourself. Rugs, household furniture, along with free of moisture cleaning halloween costumes, are usually points that most of us unintentionally bring within our homes that will provides synthetics which will will certainly have a lethal atmosphere surrounding. Fitted safe-keeping can be several way to element air pollution. At any time when the doorway amongst the residence and therefore the shed is actually exposed, harsh chemicals through the vans, manure, pesticides together with other dangerous products who are held with an linked storage type in the household. In addition, unfixed openings over the wall structure may possibly also end up an effective way to allow substances from your storage provide your house. A different the main one origin of inside polluting of is usually human being activities. Steps for example nicotine, preparing food, taking a shower, going for a walk for the floor covering and this simple inhaling may most trigger in house polluting of. Livestock are no omission. The right way to increase interior airThrough the use from the entire home air flow method, indoors permit factors might be increased. Many different equipment should be positioned in considered including home dimensions, amount of folk residing on throughout, those things finished throughout, any lifestyle, together with precise really needs in the residents, prior to when starting a consistent discuss air flow process. ASHRAE Normal sixty two. only two 2010, is mostly a good origin for your minimum number variety of uninterrupted whole home setting up which is important good volume entrance and also the numerous occupants in the room. Making sure for the additional demands for use on your IAQ program might be beneficial and will be achieved before employing from the believed plan. Inserting some sort of mechanised air flow program pertaining to locations that have already big figures should air pollution is a superb way of deliver outstanding outside quality of air. Making city permit about critical places including bath rooms, the kitchen, along with garages, is critical that can put shut off inside of polluting of. The number of air flow important for most of these places may differ using the dimension for the place, the sort and also measurement associated with residence equipment/furniture during the space along with how room is treated. As an illustration, any potty which has a higher amount bath or simply a whirlpool bath tub will have much more setting up rather than a natural wc. Furthermore some sort of kitchen area which has a huge expert fashion cooking food covering or simply a your kitchen's this really is put into use with regard to indoors barbecuing or possibly various not for standard making will have further fresh air.
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Developing type along with engineering associated with real estate to get negative effects period. Most of these undesirable consequences with atmosphere effect : can be paid for illnesses, asthma, bronchitis, cancers, disorders, caused by may well along with influenza.



Many people even now put up with wellness passed away attributable to her condition, passed on from the surroundings these types of the equivalent impact. A substantial component to all these fatalities tend to be out of Under developed international locations, there are plenty of men and women currently in slums plus hectic atmosphere.

Thus, the root conveniences style as well as engineering involving complexes to make certain human being volume construction plus the habitat is normally good to make sure you great. It will be important it's incredible motives, this post portrays: Quality of air Work: Repair Manually operated.

Quality of air: : On the whole, uncontaminated outside, in particular nitrogen, breathable oxygen, waters watery vapor along with gas because of a bit. Even so, caused by man exercises and therefore the effect associated with industrialization, outside carbon dioxide, and so any time man objectionable atmosphere, quality of air could cut down a sufferer's inhale, and then the actual is definitely damaging to. Talk and additionally smog, quality of air, discuss will likely be broken down within 2; [] garden air flow of just one plus [2] interior atmosphere.

Out-of-doors discuss: polluting of outside the business approach, generate about petrol combustion, fossil energy resource heating and cooling, combustion operations, move, mineral water, getting rid of timber along with debris air pollution. Was in the actual, finally attributable to smog, fractional co2, as well as monoxide, sulfur dioxide, methane, lp, butane, acetylene in addition to hydrogen carbon dioxide, as well as moving forward with these kind of exercises. However these are most a noxious contaminants. Formerly on the surroundings as well as pollutants within one's body little by little criminal offenses towards humankind, if the approach had been used for the breathing, whatever quality of air features published.

Household discuss: -- A range of interior actions in polluting of over the relieve involving air pollution. Most of these functions incorporate Baking, cigarettes, sneezing, baths, laundering garmets, human body fragrance, sterilizing and additionally clean up spaces. Consider exactly how actions about the secondly time period throughout ought to help with household associated with the.

-- Preparing: indoors actions because baking a large amount of smoking is made up of quite a few smog produced. Smoke a cigarette in to the future away on the gentle including phosphorus can be negative on the really your bones can be believed, in case respiration proceeds for some time of your respective. In the event the the cost of gas oven flare, that is released on the indoors quality of air along with minimize dangerous associated with the with good sized quantities. Melted, cooked, boiled meals sorts of various editions involving tobacco as well as various forms connected with diet allergens inside water vapor crafted considerably. Thus, seeing that barbecuing lowers indoors actions, outside quality of air.
-- fumes smoke -- using tobacco smoke cigarettes, quite a few not organic aspects
It is quite unsafe to overall health. The moment men and women from the home with regard to cigarettes smoke a cigarette, outside associated with the, fresh air carbon dioxide unveiled extra associated with Cigarette smoking. This process ought to cut down interior quality of air. If men and women inhale the actual environment far detrimentally impact the fitness of it is manner to possess many of these low quality.

-- sneezing: -- Sanctioned reflex this from time to time somebody is actually displayed. The following develops whenever quite a few atmosphere impurities unveiled in the air flow, really minimizing a interior quality of air.

Personal debt bathrooms, laundering: the moment men and women have a bath as well as clean by using trouble, water bathrooms along with washers drinking water generate schedule always and forever applying for associated with the as a way to eliminate houseplants quality of air comes with a lot to incorporate.

Personal debt reek: figure odour plus cigarettes smoke cigarettes from the surroundings toxins developed unsatisfied man or women. Components so that you can determine as well as assess man scent chemical substances usually are quite a few hard work need have shown failed for the usual.

houses just for cleanup: : a pair of indoors actions created sizeable advantages for you to interior associated with the.
The majority of indoors quality of air actions which help with a fall involving speak, could believe that it is important to preserve interior quality of air.

Sticking to very good indoors quality of air:

Preserving indoors quality of air on the subsequent places:

-- just by preventing a manufacturing associated with impurities, almost any continuing to be wide open departure.
: throughout the glass windows plus air pollution associated with unique backyard air flow air flow lean.
-- A / c procedure using equipment as well as dirtied air flow place.
-- Accomodation, workplace, a bedroom along with areas for the creating must be grown.
-- Non-cooking considerable levels with large nasal area conceal.

Vital, individuals should evaluate quality of air building really should be made possible whenever they want, in addition to contamination command, as well as annoying in addition to detrimental. Because from this, real human task will likely be lower, quality of air may result in a new downfall within production.
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Your home stays being usually the one spot that ought to be the biggest market of household, regarding really like and also regarding well being. This kind of, nonetheless, can not be totally achieved when you have the situation regarding inside smog. Possessing weak inside air quality often leads your household susceptible to conditions. This may contain asthma, lung issues, allergy symptoms and also cancer malignancy. Today, in order to increase the grade of oxygen in the home, next listed here is a basic information that can be used. Below are a few answers to inside smog: 1. Know very well what is at the oxygen. Prior to deciding to in fact use the particular answers to inside smog, you ought to initial know very well what occurs inside the oxygen an individual inhale and exhale. Not necessarily almost everything is seen and that means you absolutely must acquire added endeavours inside examining the particular components you employ in your own home. You should check the particular substance purifiers you employ in your own home that incorporate damaging dangerous materials. a couple of. Allow the venting inside. You should help save around the temperature however, not possessing adequate area venting can cause inside smog. Just about the most simple answers to inside smog is always to available windows and doors every so often to be able to permit oxygen movement inside and also employed oxygen to have out there. When you have handful of house windows then you can certainly take into account making use of some other method of venting just like tire out followers specifically inside bath rooms, attics, cellars and also garages. 3. Spot stay attractive inside crops in several bedrooms of your home. Together with stay crops, you may not simply acquire normal adornment nevertheless, you furthermore increase the air quality inside residence. Utilize crops which can be excellent inside eliminating aerial impurities. Samples of excellent inside crops are usually Oriental evergreen, peacefulness lily, fantastic photographs and also potted moms. some. Verify the crops regarding mould. When you have inside (and even out of doors) crops, you then must on a regular basis verify these regarding mould progress. The answers to inside smog could be ineffective when mould is out there inside residence since this may leave filth for mid-air an individual inhale and exhale. In the event you notice mould around the earth of one's potted crops next make sure you repot these right away. Mould may be due to above tearing the crops. 5. Modify oxygen filtration systems and also utilize dehumidifiers. Since answers to inside smog, you ought to on a regular basis modify the oxygen filtration systems since wet locations can easily entice mould as well as other microbes that will stay aerially. You can even utilize dehumidifiers in several bedrooms of your home to boost air quality. 6. Lick the animals. Grooming the animals will help stop sucking in head of hair and also soil allergens. Make sure you shower and also clear the animals particularly when they will keep inside individual dwelling location. Furthermore, it really is really crucial that you have enough venting if the animals stay inside residence. 7. Give up smoking in the house. Using tobacco can easily give rise to a top amount of inside smog. The answers to inside smog may be entirely worthless unless you give up smoking in the house. When using tobacco can not be averted, make certain that it really is completed exterior and also far from your household.



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Contents
1 MEMORANDUM 5
2 COUNTRY OVERVIEW 7
2.1 GEOGRAPHIC LOCATION 7
2.2 POPULATION 8
2.3 GOVERNMENT 9
2.4 ECONOMIC 10
2.5 OTHER INFORMATION 12
3 ORGANIZATIONAL PROFILE & PRODUCT CHOSEN 14
3.1 COMPANY 14
3.2 THE 4Ps 17
4 BUSINESS ENVIRONMENT 19
4.1 BUSINESS PRACTICES 19
4.1.1 HOFSTEDE’S 4 DIMENSIONS 19
4.1.2 DOS & DON’TS 21
4.2 SOCIAL CONDITIONS 22
4.3 ECONOMICAL CONDITIONS 23
4.4 FINANCE 25
4.5 REGULATIONS/ LEGAL ISSUES 27
4.6 COMPETITORS 28
4.7 SWOT ANALYSIS 30
6 GLOBAL COMPETING STRATEGY 74
6.1 DECISION MATRIX 74
6.2 SUPPORTING ARTICALS 76
6.3 ACTION PLAN 81
7.5 Vuong Ngoc Trinh _ S3183238 94
8 REFERENCES 97



MEMORANDUM
This report presents the strategy that An Giang Company will use to enter Liberia market. In order to operate more effectively, we have done some research and analysis about Liberia country, regulation, economic, or culture. We also come up with some strategy, compare them and reach the final decision by using Decision matrix.
The Republic of Liberia
Located in Western Africa, Liberia is a small country. Its total area is 111,369 sp. Km, rank 110 on the world and 3 times smaller than Vietnam. As the result of the war, it has a big influence from many Western countries such as the USA or French, however, it also quite close to other country since there are many things we should notice when travel to Liberia such as drink, dress, or photograph.
Capital Monrovia
Land area 111,369 sp km
Population 3,441,790
Official Language English
Government type Republic
Region 40% _ Christian
20% _ Muslim
40% _ Indigenous

An Giang Company
An Giang Import – Export Company (ANGIMEX) has been established in 1976. With more than 30 years operate in agriculture industry, especially rice, ANGIMEX is one of the biggest rice export in Mekong Delta. ANGIMEX not only successful in procure and process domestic and export directly rice, it also join in other industry such as consumer goods, electronics, appliances and manchineer, foodstuff, technology and training education. In the year 2004 – 2007, the company won the reward of Prestigious Export Business, which has increase the reputation of ANGIMEX in both domestic and foreign Market. In order to handle the production and reach the standard of ISO 9001:2000, ANGIMEX has invested a lot in its factory, warehouse, and milling machinery system.
Enter Market Strategies
There are 5 differences strategies that ANGIMEX can apply when they enter Liberia market; they are Exporting, Acquisition, Joint-venter, Licensing and Greenfield. Each strategy does have its all advantages and disadvantages that ANGIMEX will faced or benefit all. In other to choose one best strategy among 5, we have use some decision factors to compare between them.
Factors Percentages
Capital requirement 30%
Risks 20%
Time to set up the business 20%
Product’s Quality 15%
Control the output 15%
Total 100%
Export strategy is our final decision. For a new market, exporting is always the best strategy since we do not know much about the market. If we fail in operate, we can get out of the business easier with less damage in term of finance. When we decide using export to sell our rice to Liberia, we also do some research and evaluate the current situation of Liberia through articles; therefore we can eliminate the loss and reduce risk.

1 COUNTRY OVERVIEW
1.1 GEOGRAPHIC LOCATION
Liberia located in Western Africa, its bordering with North Atlantic Ocean in the Southwest, Guinea from the North and Cote d'Ivoire and Sierra Leone in the East. It totally area is 111,369 sp.km, almost 3 times smaller than Vietnam. The capital of Liberia is Monrovia, a city that quite close to the sea, a main port of Liberia since The United Stated had expanded it in the World War II. Economic of Monrovia depend also in export and import transaction. Vietnam firms, such as An Giang Co., who wants to export their product to Liberia, should take a consideration on this best position.
With the tropical climate, hot, humid, and dry in the winter, Liberia does not have the best condition to growth many foods such as rice or corn. According to Lao Dong.com.vn, in beginning of year 2009, some Vietnamese farmer has brought the rice seed from Vietnam and growth in Liberia, the result is worse than we grow in Vietnam, but better than the local seed that grow in Liberia. It has its own meaning, but it also mean that Liberian is accepted Vietnamese rice and taste, which can opened a potential market for Vietnamese farmers.




1.2 POPULATION
Currently, the number of Liberian people is approximate 3,441,790 including the rate of sex 0.99 male /female (CIA World Factbook 2009) and placed at a position 133 in the worlds. However, the population growth rate is 2.665% which is considered at high growth comparing to the world. Besides that the figure below forecasts that Liberia has a young generation. Most Liberian people are from 15 to 65 years old which occupied more than 97% of population.












With young population, Liberian is faced with a very huge problem AIDS. During last year, the death rate is 21.45 deaths/ 1,000 populations. This is a disadvantage for Liberia to develop their country because health care is the best expectation of people. Lacking of health care will lead to be inefficiently working.







1.3 GOVERNMENT
Since Liberia became independent from American Colonization on July 26, 1847, Liberia’s government controlled in republican form with three main branches. The Executive, headed by the President of the country (elected by majority of vote for 6years-term, can be re-elected but more than two terms).Secondly is the Legislature who makes laws, consists of the Senate and the House of Representatives. Lastly, the Judiciary is a combination of the Supreme Court and four Associate Justices (appointed by President of the country).
On 8 November 2005, Ellen Johnson was elected to become the Liberia’s President. She will also be the head of government and chief of state. The elections will be due in the next 2011. Beside 30 political parties, Liberia also has a mutual operation system of statutory law (Anglo-American common law) and customary law of tribal practices. They are considered as main subjects to establish the Constitution on January 6, 1986. However, there still have some conflicts between these laws so that Liberia now seeks to the improvement of harmonization.




1.4 ECONOMIC
According to CIA’s report, Republic of Liberia is in the top ten poorest countries in the world which GDP per capita was $494 in 2008. With the civil war (1990-1997), Liberia’s economy and infrastructure were destroyed and have not rebuilt yet. As the result, many foreign companies and businesses left Liberia after the war. However, Arica Economic Outlook (2009) stated that the economic showed the sigh of recovering after the civil war which real GDP increased from 2004. The growth is directly reflected to the forestry operation, rising gold and diamond exports, improvement of infrastructures and security and donor fund expenditures. The report also stated that GDP will increase about 10.8% in 2009 and 11.2 % in 2010.


The main economic sector is agriculture which held 67.7% GDP in 2008 (OECO 2009). Their main products are rice, cocoa, coffee and palm oil. Agriculture is the primary source of livelihood for the majority of the population. However, due to low productivity and technology, Liberia still needs to import rice from other countries. The major income came from export iron ore, timber and rubber industry but there is decreasing revenue from iron ore. Nowadays, gold and diamonds exports are new resources of revenue for Liberia as well as domestic manufactures such as beer, glass, cement and plywood.

Although there are some positive economic developments, Liberian finance and technologies still depends on UN agencies, international non-government donors and foreign investors such as infrastructure and communication. They also face with many challenges such as a huge debt, high employment and high level of poverty.
According to CIA and OECO reports, Liberia has
 GDP (purchasing power parity): $1.212 billion (2008 est.)
 GDP- per capital (PPP): $494 (2008 est.)
 Labor force- by occupation: Agriculture: 70%
 Industry: 8%
 Services: 22% (2000 est.)
 Unemployment: 85% (2003 est.)
 Inflation: 17.5


1.5 OTHER INFORMATION
 Society and Culture
The Liberia’s culture is the combination between the traditional culture and the Western lifestyles (‘Liberia Culture’ 2009). In urban areas, most values and customs are influenced by the Western styles. Inversely, traditional culture is favored in rural areas. Football is also the most popular sport in this country (‘Liberia Culture’ 2009).
According to the article ‘Liberia: Country and Foreign Investment Regime’ 2009, Liberia is the first independent Black African nation. In the society, English is the official language, which is the advantage for foreign investment and Liberia also. However, there are about 16 other indigenous languagues which are rarely used (‘Liberia: Country and Foreign Investment Regime’ 2009). About the religion, there is 40% of whom are Christian, 20% Muslim, and 40% with other beliefs.
The main issue in Liberia is the shortage of food supply, especially rice. Rice is the essential foodstuff of Liberians. According to Skoch 2008, 90% rice of Liberia is imported from the U.S. and Asia. When the rice’s price increases more than double, Liberians have to change their life long habit; they switch to eat pasta which is cheaper (Skoch 2008).

 Foreign Relations
Liberia has traditional relations with Western countries and others such as: Libya, Cuba and China. It is a member of the United Nations (UN), the African Union (AU), the Economic Community of West African States (ECOWAS), the African Development Bank (ADB), the Mano River Union (MRU), and the Non-Aligned Movement (‘Background Note: Liberia’ 2009). During the Charles Taylor’s administration, the relations between Liberia and other West African countries were strained and those relations were improved better by the administration of Ellen Johnson Sirleaf (‘Background Note: Liberia’ 2009).
Liberia has maitained good relations with the West Africa and the world, especially the United States because it is the strongest supporter for Liberia (‘Background Note: Liberia’ 2009). The U.S. Agency for International Development (USAID) which is organized by theU.S.’s Government to assist Liberia in many fields such as: HIV prevention, health care, educational programs, business development, etc. (‘Background Note: Liberia’ 2009).



 Business Environment
All of foreign businesses are welcomed to Liberia. They can be operated directly by the authorization of the Minister of Foreign Affairs or indirectly through the local agents (‘Liberia: Country and Foreign Investment Regime’ 2009). Foreigners who live in Liberia can also establish their own businesses with the allowance of Business Corporate Act (BCA) and Ministry of Commerce, Trade and Industry to get the business licenses (‘Liberia: Country and Foreign Investment Regime’ 2009). According to the article ‘Liberia: Country and Foreign Investment Regime’ 2009, many corporations are registered as maritime and corporate haven in Liberia because it is one of a developed martitime country in Africa. Moreover, Liberia has a very open business climate to attract foreign investment. The Government offers some benefits for foreign businesses such as: the exemption of income tax, custom duties, stamp fees, etc. Also, the country’s infrastructure, communication, etc. are improved to facilitate the businesses’ operations (‘Liberia: Country and Foreign Investment Regime’ 2009).


2 ORGANIZATIONAL PROFILE & PRODUCT CHOSEN
2.1 COMPANY
Company Name An Giang Import – Export Company
Abbreviation ANGIMEX
Head office 01 Ngo Gia Tu Street, My Long Ward, Long Xuyen City, An Giang Province
Phone 84.76.3841548
84.76.3841548 84.76.3843239
E-mail rice@ANGIMEX.com.vn

Website www.ANGIMEX.com.vn

Company Logo

The Mekong Delta is the biggest granary of Vietnam because the river silt has raised the level of the field. It supplies rice for the whole country and exporting. ANGIMEX is one of the biggest companies in the Mekong Delta. It was established in 23 July 1976 with the great contributions of Mr. Ha Quang Chan who promoted to set up the company and Mr. Pham Phung Tu who was the first director (‘ANGIMEX Figures’ 2008,). The company was first located in Chau Doc, and then changed to Long Xuyen City (’32 years old ANGIMEX’ 2008). After changing the company’s name many times, the company got the official name An Giang Import – Export Company in 1992 and licensed to direct import and export by the Vietnamese Ministry of Commerce in 1998 (’32 years old ANGIMEX’ 2008). Moreover, ANGIMEX has officially transformed into the stock company since 2008 in order to raise more funds in order to expand their organization (‘32 years old ANGIMEX’ 2008). Until now, ANGIMEX has received many awards such as: First class honored labor medal, Prestigious Export Business of years 2004, 2005, 2006, 2007, etc. (‘General Info’ 2008).
ANGIMEX’s functions include processes, produces rice, paddy to supply domestic trading and export (‘General Info’ 2008). Besides, the company has other operations: consumer goods, electronic appliances and machinery, foodstuff, technology, training, education, etc. (‘General Info’ 2008). The organization chart below will show more clearly about the company’s functions (‘General Info’ 2008).





2.2 THE 4Ps
1. Product
As mentioned earlier, ANGIMEX is one of the biggest company in Vietnam which produce, import and export rice. The company has received many awards for its achievements and product’s quality. ANGIMEX produce rice with modern rice polishing and milling machinery systems and it can export around 300,000 – 350,000 metric tons of rice each year (‘Rice’ 2008). Furthermore, the product’s quality is managed by the standards of ISO 9001:2000. The table below will show more about various products’ types of ANGIMEX for different tastes of customers (‘Rice’ 2008).

2. Price
According to Van (2008), the price of rice is calculated based on the prices of fertilizer, seed rice, labours, etc. Moreover, the rice’s price increases or decreases will be affected by the market’s demand or supply. On average, the rice’s price is between 9,750 – 10,750VND/kg and during the rice shortage; it should not be higher than 11,000VND/kg for the normal rice and 14,000VND/kg for the special rice. For exporting, this price is very competitive because if comparing with other countries, Vietnam has low price for rice exporting. Also, Vietnam is one of the countries which have the biggest amount of rice exporting all over the world because cheap labors and plenty of natural resources.
3. Promotion
Rice is one of the most important foodstuffs of Vietnamese and Liberian because it is the main food for daily uses. Rice is the necessities, so there are no marketing strategies or promotion campaigns for this type of product. The main criteria which customers decide to buy a type of rice are price and quality. Later, they might consider about country of origin, the company’s reputation, etc. Price and quality of products are always considered by ANGIMEX. The company always provides product with high quality which is managed by the standard ISO 9001:2000 and competitive price. Nevertheless, the company still offers some promotions to get customers’ attentions. For example, customers will get premium pottery bowls when buying Jasmine rice of ANGIMEX (‘Activities’ 2008). Besides that other community activities such as helping poor people and supporting poor students also increase the company’s reputation.
4. Place
ANGIMEX currently supply rice for people within Vietnam and exports to other market such as: Singapore, Malaysia, Philippines, Indonesia, Iran, Iraq, Cuba, Cambodia, etc. (‘Rice’ 2008). The company does not directly export product to those countries. The distribution channel is usually through the intermediations. To illustrate, Liberia is a high potential market for ANGIMEX because its high demand of this product. According to Skoch (2008), 90% rice of Liberia needs to be imported for domestic uses. In order to export rice to Liberia, ANGIMEX will consider Bridge Way Corporation as an intermediary. Bridge Way is an international import and export company in Liberia.


3 BUSINESS ENVIRONMENT
3.1 BUSINESS PRACTICES
3.1.1 HOFSTEDE’S 4 DIMENSIONS
Since there is no study about Liberia Hoftede’s 4 Dimensions, we use the general study of Western Africa to evaluate the culture of Liberia, which can help us to operate our business more effectively. Comparing these dimensions between Vietnam and some countries in Western Africa such as Liberia, there are some big differences and some similarities.


Power Distance Index (PDI)
This dimension is refer to the gap between people and people in the society, whether rich and poor, power and less-power, boss and worker. The figure above giving that, Western African has 77 PDI, which is quite high. The role of manager, boss in an organization is very important, the followers have to respect the manager’s decision, listen and work under these directions.
Individualism (IDV)
Both Western African and Vietnamese people prefer work in team, stay close, contribute to the society and focus on group value. They would think of doing thing that giving the benefit to more people rather than themselves. In addition, with the same background of being war in a long time, Vietnam and Liberia are similar in this perspective, we are educated to contribute to the country and respect others’ work.
Masculinity (MAS)
In Masculinity dimension that Vietnam and Western African countries are quite similar in term of index.
Vietnam: 40
Western African: 46
The gap between genders in a society is medium, meaning that the role of man and woman are quite the same in term of characteristic: assertiveness, competition, relationship and environment. In these countries, man and woman can switch their role to contribute the best to the family and society.
Uncertainty Avoidance Index (UAI)
Western African countries have 54 in UAI, which is the medium imdex compares to the world countries and high index compares to Vietnam. It can be seen as a disadvantage point for Vietnamese firms, who want to operate in these countries, may face with a lot of rule and complex organization’s structure. They will not accept many risks and protect themselves with rule and law.
Long Term Orientation (LTO)
This dimension is closely related to the truth between people and people, which is very important in the business environment as well as human being in the society. There is a big gap between Vietnam (80) and other countries in West Africa (16). With short-term orientation, Western African (Liberia, Nigeria) will work quickly to get the job done and move to other ones. Seeing the quick reture and short payback period in their investment is what they expect. In the agriculture business, for an example, growing rice needs round 1 month or more, this can be count as short time producing. If we one to cooperate with other firm in Liberia, it can be seen an advantage, which we can persuade them agree on.






3.1.2 DOS & DON’TS
Suffer from war, internal conflicts and influent from Western culture, Liberian does have many think that visitors should notice so that visitors will not get trouble to themselves or ruining out the business relationship with local people. According to Gladson, there are many difference in term of eat, drink, dress or payment methods in Liberia. It also has a high volume of crimes; therefore, we must be careful when going out.
Dos Don’ts
 Smoking in public
 Chewing gum in public
 Giving money in beggars/panhandlers
 Shaking hand when leaving a small group
 Eat everything in your plates
 Carry cash
 Check with the hotel to verify the identity of employees who come to your room
 Accepted travel’s check
 Best time to present gifts: at the end of a visit
 Best time for conversations: before and during the meals.
 Drinking alcohol
 Drinking directly out of a bottle/ can
 Chewing gun in governments office
 Combing hair
 Wearing black glasses
 Kissing in public
 Taking photographs of people (without permission)/ airport/ public buildings
 Eating by left hand or both hand
 People discuss about their wealth
 Wearing of look-alike military
 Be tempted by people selling land in Liberia unless you are of African descent
 Moving around night -> criminal
 Carry valuables in public
 accepted ATM or Credit card
 accepted drink or food from stranger
 assume police will be able to protect you



3.2 SOCIAL CONDITIONS
An Giang Company has a potential opportunity to enter the Liberian market because of three following reasons.
The first reason is that rice is one of the two main recourse foods for Liberian life beside pasta. If the price of rice is increase so much, they will shift to consume pasta (Skoch 2008). An Giang Company has a variety of price of rice depending on the quality, which can help them to increase its competitive advantages and reach more class of customer.
Not only occurred in Liberia, but also in many Africa nations, most people are faced with poverty (Ted 2008). They only need some basic food for their life and rice is an essential one. Also, according to this article, Liberian is lacking of food supply because a lots of farms were destroyed during the war. People do not have enough farms to raise foods, which can be seen as a major cause of poverty.
“Liberia is the third world’s poorest country in capital income” (Debt relief first of many recovery challenges 2008). Low income is one of the most important issues. People, who get high income, they can purchase whatever they want. In contrast, the poor people only purchase some most basic things for their life such as rice, or water. They do not have enough money to serve expensive nutrition foods for their need. As the result, An Giang Company might take this advantage to export low rice.


3.3 ECONOMICAL CONDITIONS
Although agriculture is main economic sector in Liberia but the domestic product only meets one quarter to third of the population requirement for rice. The country need import 60% of rice consumed and in Greater Monrovia nearly 99%. With huge demand of importing rice from, An Giang Company can consider it as an opportunity to export rice to it. However, there are some factors that An Giang Company should take into account.
• The inflation rate of Liberia increased from 11.4% in 2007 to 17.49 in 2008. The data below shows that the consumer price inflation is high due to high cost of import. The inflation is forecasted decrease in 2010 but the prices of products may be falling but the general price level is still rising, albeit at a lower rate. With high price of rice, the power of consumption will be decreased and consumers may find other substituted products. An Giang Company can consider types of rice to export to Liberia that meet their finance.

• In Liberia, they use both Liberia Dollar (LRD) and US Dollar (USD). The LRD is used for small purchases, especially in rural areas, for government to pay civil servants’ salaries while USD is held for exchange in trade and financial transaction. In 2008, dues to global crisis, the exchange rate of Liberia depreciated to an average of 1USD =63.5 LRD and 72.55 LRD (update 31 August, 2009). The exchange rate may be more depreciated because the USD depreciated against Euro and other currencies. ANGIMEX should evaluate and analyze a pricing method that is suitable with the situation.
• The income of Liberian is still low and not everyone can afford to buy the rice so the company will focus on urban areas such as Greater Monrovia, Ganta and other 3 urban centers. According to Liberian report (2008), the urban cities are heavy reliance on importing food for population’s consumption while the rural households have less demand from importing because they depend on their own production such as cassava, vegetables or fishes. There is also high demand on raining season and wholesalers couldn’t satisfy the requirement so it leads to higher prices on the rice market.



3.4 FINANCE
Liberian finance has been developed better due to support from donor agencies and foreign investors. The government has made strong effort in improving tax and customs administration, preparing budget and implement a cash-based balanced budget. Also domestic revenues have increased from 1999/2000 which due to commitment to transparency and accountability, and the development of policy measures. On the expenditures side, the government tried to ensure the spending will be suitable with the funds available and they successful kept expenditure in line with the revenues. However, in 2007/08, the overall fiscal surplus is declined to 1.1% of GDP because of global crisis and spending in development infrastructure and the rate will be continued increase in following years.


The data below shows Liberian deficit declined from 51.6% in 2006 to 28.8% in 2008 and it expected to continue decrease in 2009. With expectation from the timber and mining industries, current account balance will be surplus in 2010. As the result, Liberia can able to clear debts which owed by major multilateral institutions. Moreover, the country had received reduction debts from US, Germany, Denmark and China. As a consequence of the relief, total external debt fell from USD 4.7 billion (643.2 % of GDP) in 2007 to USD 3.3 billion (508.7 % of GDP) by December 2008 (OECO 2009).



From these analyses, we can see that the finance situation of Liberia is development with positive views.


3.5 REGULATIONS/ LEGAL ISSUES
When enter Liberian market, ANGIMEX should concern about the regulation, policies or registration process for business. According to Work Bank (2008), Liberia is ranked 157 out of 183 countries in the Ease of Doing Business. The Heritage Foundation’s report (2009) ranked Liberia’s level of economic freedom in some sectors which will be listed below:
• Business Freedom: starting business in Liberia is faster than world average (27 days < 38 days) through simpler registration processes and business licensing. However, the cost for starting business is high and sometimes the regulations inconsistent. • Trade Freedom: Liberian tariff rate weighted average about 15.6% in 2007. There are some import bans and restrictions from the country. • Fiscal Freedom: Tax rates of Liberia are high. For example. The tax rates for top income and top corporate are 35%. The taxes that includes property, goods and service, plan to increase in next few years and also change to a value- added tax (VAT). • Investment Freedom: Liberia is in reconstruction part so the country has to review any investments. The government permits foreign investor but they also reserve a number sectors for Liberian. Moreover, ownership of land is limit to Liberian citizens. 3.6 COMPETITORS Liberia is a poor country with more than three million people who has huge demands for rice as their staple food. Thus, Liberia is a very attractive market for countries that are expertise in exporting rice products like Vietnam, one of the biggest rice exporters in the world. When Vietnam rice exporters like ANGIMEX wish to penetrate their product in Liberia, it has to consider two aspects of competitor: foreigner exporters and Vietnamese exporters. Beside two common competitors like Thailand and India (two leaders of rice exporter in the world), ANGIMEX also has to concern about China and Pakistan rice export companies because they have highest market share in Liberia. Recently, the Vietnam’s rice price increase rapidly compared to other strong competitors like Thailand (“Rice: A review of the news in 2001”, 2002). Being one of the leaders of rice exporter in Vietnam, ANGIMEX provide high quality product goes along with reasonable price. They consider Thailand and India, who have the same competitive strategies as our direct competitors. Whereas, China and Pakistan stick with the “low cost leadership” strategies provide cheaper products, they are indirect competitors of ANGIMEX. ANGIMEX also have to concern about some famous Vietnamese exporters such as Tigifood and Gentraco companies. These are some information for each competitor’s aspect of ANGIMEX (“Leading rice exporter countries” 2008). Country Companies represented Productivity volume of country % of global rice exports Thailand Six Star Rice Co. 10 million tons/ year 34.5% India Aishwarya Co 4.8 million tons/year 16.5% Vietnam Gentraco Co. 4.1 million tons/year 14.1% Pakistan Jaffer Sons Import & Export Co. 1.8 million tons/year 6.3% China Yotoo Import & Export Co. 901,550 tons/year 3.1% Country Company Website Logo Product Thailand Six Star Rice Co http://www.sixstarsrice.co.th/ India Aishwarya Co http://www.aishwaryaoverseas.com. Vietnam Gentraco Co http://www.gentraco.com.vn/index.php Pakistan Jaffer Sons Import & Export Co http://amjmorani.trustpass.alibaba.com/ China Yotoo Import & Export Co.,ltd http://yotoo.en.alibaba.com/ 3.7 SWOT ANALYSIS 4 GLOBAL COMPETING STRATEGY 4.1 DECISION MATRIX Based on the analysis of each strategy (refer to next section), there are three possible strategies: Exporting, Licensing and Greenfield. Although each strategy all has advantages and disadvantages, Acquisition and Joint Venture are not considered because they all have the big concern with the capital. ANGIMEX has limited capital, so these strategies are not suitable because they need a huge investment in Liberia. For example, for Acquisition strategy, ANGIMEX need to invest a huge capital to buy a business in Liberia to continue running. For Joint Venture, the company also needs a lot of money to buy shares and join with another Liberian business. Greenfield strategy is also need huge investment. However, establishing a new company requires less time and simple procedure than buying or joining a Liberian business. For Exporting and Licensing, they just need limit investment to expand a business to foreign countries. Briefly, Exporting, Licensing and Greenfield are three possible strategies. The most appropriate strategy will be considered based on the decision matrix below. Decision Matrix with the scale from 1 to 10 (1 is bad and 10 is good) In this matrix, there are some criteria which are used to evaluate the efficiency of each strategy. The most important criterion which is considered is capital requirement because it is the big deal of ANGIMEX. The next ones are time and risks when setting up a business. The last ones are the product quality and ability to control the outputs. For the capital requirement, Greenfield strategy needs a lot of money to buy land, hire expert, labours, etc. in Liberia to operate the business. It is not good, so the score is lowest. Licensing and Export have higher scores because these strategies can help to limit the company’s investment to a foreign country. Greenfield needs huge investment, but this strategy can help to control the product’s quality. Because rice is planted, harvested, packaged, etc. in Liberia, it can get highest product’s quality if comparing with other two strategies. For Exporting and Licensing strategies, the quality control is decreased because products could be damaged when go shipping or cheating of licensees. When considering about the time to set up the business, Greenfield strategy gets lowest score because it takes a lot of time to establish the farm in a foreign country. Export and Licensing are faster because it just takes time to get the licences to export products. For risks, Greenfield gets lowest score because it has highest risks among three strategies. Because this strategy needs huge investments, ANGIMEX will lose a lot of money if they fail to run their business. The other strategies just need limit investment, so the risk for losing money is lower. The last one is the ability to control the outputs. Greenfield strategy has highest score because rice is produced in Liberia, so the outputs’ quantities are controlled better than other strategies. Export and Licensing strategies could get the delay from shipping, so the outputs control is not tight. Briefly, based on the calculation, Exporting strategy gets highest total score. This means it has more advantages when applying this strategy to a foreign market. The articles below will support for the reasons why Exporting is chosen to expand ANGIMEX’s business in Liberia. 4.2 SUPPORTING ARTICALS Article 1: The impact of high prices on food security in Liberia ‘The impact of high prices on food security in Liberia’ 2008 http://ochaonline.un.org/OchaLinkClick.aspx?link=ocha&docId=1095478 Analysis 1 The graph above clearly shows how rice is imported in Liberia. The importers will import rice from foreign countries. It is distributed to wholesalers and wholesalers give to retailers. Retailers will sell to customers or could be go to micro retailers and then customers. Sometime, rice is sold directly from wholesalers to customers. This will give general information for ANGIMEX about the process how rice is delivered to the customers. Rice is delivered through many intermediaries to customers; it will increase the price of rice in Liberia. Article 2: Safety Net for Industries ‘Global export price push’ 2009, Vietnam Investment Review, 31 August – 6 September Analysis 2 The article above states that the ministries Industry and Trade and Agriculture and Rural Development (MARD) is analysing the needs of enterprises in each sector. During the global financial crisis, Vietnam’s exports have decreased. However, many experts predict that Vietnam’s economy will recovered soon in this year. Hence, Vietnam Government is trying to promote trade to increase exports. The Government has signed many contracts for local companies to export their products with high turnover rates. Moreover, the Government provides financial supports for enterprises and farmers to produce with hygiene processes. Agriculture also gets supports from MARD overcome technical barriers and ensures products get international standards. This is the great support which helps local products to export and compete with foreign competitors. Rice is also the product which will take this advantage to increase the export volumes. Article 3: Global Export Price Push Thanh Dat 2009, ‘Safety Net for Industries’, Vietnam Investment Review, 3 – 9 August Analysis 3 The article states that exports will bring big profits to exporters and rice farmers. The prices of some commodities are reduced because of speculators decrease buying to control the prices. The reduction in prices will have bad impacts on the local companies and farmers; especially for rice because Vietnam is the second biggest country which exports rice. Therefore, the Government should have flexible strategies to control the rice’s price. Vietnam is one of the world’s leading exporters for rice. Hence, Vietnam should “participate in deciding the prices instead of following the world prices” (Lien Huong 2009). It will protect the local companies and farmers from prices’ reduction. 4.3 ACTION PLAN Task Requirement Time Finding the creditable partnership At least 2 partners 1 month Arrange the shipping methods and way By road, rail, ship Compare the price 2 months Do or buy market research Using reliable sources (AC Nielsen) 3 months Establish an oversea representative office 3 months Prepare all the documentation, paper work Check the regulation and law 1 month Prepare the price strategy Must be competitive 2 month Task Aug Sep Oct Nov Dec Jan Feb Mar Finding the creditable partnership Arrange the shipping methods and way Do or buy market research Establish an oversea representative office Prepare all the documentation, paper work Prepare the price strategy 5 REFERENCES • ‘Activities’ 2008, ANGIMEX Website, viewed 22 August 2009, .
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